Operations Executive
Welcome to our Operations Team! The Operations Team is responsible for maintaining seamless behind-the-scenes flow of our Wanderlust + Co world. Stocked internationally across 400+ retailers, primarily in the US and Australia, the Operations Team is the heartbeat of the brand. We're a fast growing, high-energy team with a passion for what we do.
As the Operations Executive for Wanderlust + Co, you will be responsible for managing orders and customer service, assist with inventory control, plus providing additional support to the operations team.
Candidate should be pro-active, reliable, and detail oriented, with the willingness to be responsible for your own domain and work with management team to drive growth and business improvements. In return, you will receive a competitive salary, potential bonus and room for growth within the business.
Job Responsibilities (including but not limited to) – 50% ? Checking, preparing, posting and managing retail/wholesale orders, PR deliveries, and re-deliveries, working with relevant teams (marketing & PR, wholesale) to optimize delivery timelines for all orders and shipments
? Driving aspects of inventory control and movement, including receiving and inspecting new season product shipments, daily shipments, warehouse storage and stocktake
? Assisting to manage warehouse functions and flow, adhering to timelines
? Ensure all orders and pre-orders are shipped within the promised time frame to the customers, by prepare accurate files/reports and any related shipping documents
? Assisting to manage warehouse supplies reordering & replenishment
? Ensure personalized orders are on track and follow up with respective team in timely manner
? Assist to prepare monthly and quarterly reporting for product quality checks, shipping,
and customer service reports to aid operational performance improvement
30% ? Updating and producing shipping and customer service reports to aid operational performance improvement
? Ensure quality and customer-service standards are met, identify and resolve day to day issues and implement improvements communication across customer service communication (returns, exchanges, QC, shipment tracking)
? Day-to-day administrative tasks
? Escalate and drive resolution for any shipping related issues to internal or external parties, provide accurate information to customer service agent
20% ? Stock checking and counting when inbound or outbound to/ from HQ office.
? Assist on offline related project, like offline sales event, new store opening (NSO) operations, ad hoc project, special project that allocated etc
? Managing and assist 3PL on pick and pack (when required), assist stock take (warehouse and offline stores) when required
? Ensuring HQ store room is well maintained and upkeep with quarterly stock taking
Qualifications Needed – ? Previous work experience of 1-3 years in customer service, stock management or office administration is a bonus for this position, but fresh graduates are also encouraged to apply
? Minimum SPM or Diploma holder – degree a bonus
? Proficient in Microsoft Office (particularly Word and Excel) and email management
? Strong verbal & written communication skills (English)
These are a few key elements expected in order for you to excel in this role – ? Love the internet, fashion and playing a role in an exciting and growing business
? Be a team player with an open, honest and straight-forward style of communication
? Highly committed and have a proactive, 'can-do' attitude
? Be willing to hit the ground running and meet deadlines in a fast-paced environment.