Job Description: We are looking for a highly organised and experienced Operations and Shipping Executive to take full ownership of our shipping processes and ensure smooth, accurate, and timely delivery of goods. This role's primary focus is managing all aspects of shipping, from documentation to freight coordination, while supporting overall warehouse operations. The ideal candidate will have shipping, logistics, and customs procedures expertise.
Key Responsibilities (Shipping-Focused): Shipping Coordination: Oversee and manage all shipping activities, including preparing shipping documentation such as CIPL for exports, obtaining freight quotes, and coordinating with carriers to ensure timely deliveries.Customs & Compliance: Ensure compliance with local and international shipping regulations, including customs procedures for import/export. Resolve any customs-related issues and ensure all required documentation is accurate.Freight Management: Coordinate with freight forwarders, couriers, and 3PL providers to manage shipping routes and costs. Negotiate shipping rates to optimise costs while maintaining service quality.Shipment Tracking & Updates: Monitor and track shipments from dispatch to delivery, providing real-time updates to internal teams. Resolve any delays or issues that may arise during transit.Handling Shipment Issues: Manage shipment defects, claims, and returns, working closely with relevant departments to ensure resolutions and minimise disruption to operations.Stock Reconciliation & Inventory Management: Coordinate with warehouses for monthly stock reconciliations, address discrepancies, and participate in 3PL stock counts related to shipping and delivery.Documentation Accuracy: Ensure all shipping documentation (invoices, packing lists, bills of lading) is accurate and submitted on time to meet both internal and external deadlines.Invoice Verification: Review and verify all shipping invoices before submitting them to the finance department for processing. Operational Responsibilities: Warehouse Operations: Assist with warehouse management, including handling WMS functions such as picklists, packing lists, and returns. Ensure the smooth movement of goods across warehouse locations.Delivery Planning & Scheduling: Plan, schedule, and coordinate deliveries to ensure timely availability of goods for customers and internal teams. Track Proof of Delivery (POD) for local deliveries.Collaborative Efforts: Work closely with other departments (e.g., sales, warehouse, and finance) to ensure that logistics operations are aligned with business objectives and customer needs. Requirements:
• Diploma or Degree in Logistics, Supply Chain, or a related field.
• 3-5 years of hands-on experience in shipping and logistics, with strong knowledge of customs procedures, import/export processes, and local/international shipping regulations.
• Proven ability to manage shipping documentation and handle freight coordination.
• Proficiency in using WMS systems, Microsoft Office, and shipping software.
• Strong organisational skills, with attention to detail and the ability to prioritise multiple shipping tasks.
• Excellent problem-solving abilities and strong communication skills.
• Ability to work independently, take initiative, and ensure smooth shipping and operational processes flow.