Operations Risk Specialist

Requirements:Acquired at least Degree Qualification.Able to work on 24/7 Shift schedule.Job Scope:Focus on appeal cases received from business line, case received from customer with proof document will send through CMS system to team analyst to decide, if possible, to release user from blacklist.Focus on completed transaction that being flagged with high-risk flag where cases will be sent to analysts for post manual review to evaluate if is a potential fraud. Case source included model, blacklist backtrack and so on.According to different business line, the key element may differ. Analyst is required to understand the business model of every business line to make accurate risk evaluation. Post manual review is focused on user behaviour analysis where it is not only looking at single transaction.Standard SOP will be provided with immediate action to share fraud trend instantly to fraud strategy team.User analysis steps, actions and result will be included in SOP. At the same time, SOP will constantly update and amend to achieve high accurate case check.Pending review is referring to transaction being hold for x hours during time of transacting. Those transaction will be sent to manual pending review for analysts to evaluate the risk level before accepting it.Focus on handling customer escalation cases rejection reason check, user analysis and reply user with standard reply.According to SOP, follow the action stated for relevant result including proactive whitelist, release user and document submission actionTo complete the chargeback case within SLA/Pre-set time given, ensure all the representment documents are gathered correctly and match the case with chargeback reason.Protect our ecosystem, prevent fraudulent activity, enforce our TOS and policies, ensuring compliance across a global user base of millionsPay: RM3,500.00 - RM4,000.00 per monthSchedule:- Rotational shiftApplication Question(s):- What is your nationality- Your current location- This position is under Teleperformance Malaysia and work is on site. Have you applied for this position before with another agency or directly?- Your current salary- Your expected salary- Availability to start