Our Journey
ShopBack was born one night in 2014 when co-founders Henry and Joel were toying around (with entrepreneurial ideas) in Henry's car, sparking the concept of earning Cashback while shopping online. The ShopBack Group has now grown to become the leading shopping, rewards, and payments platform in Asia-Pacific, with 45 million shoppers across 12 markets and more than half a million transactions powered for 20,000 partners daily. Fresh off its debut in the European market, ShopBack is seeking thrill-seekers to join the journey of building The World's Most Rewarding Way to Shop. Get ready for the ride of a lifetime: a blend of startup spirit woven into a solid business foundation.
Your Adventures Ahead
Be a Brand Ambassador on-ground at various brands across Melbourne to represent ShopBack and acquire new users
Attract customers to the brand by engaging with people walking-by and handing out flyers
Assist customers to download ShopBack App, set-up account & link payment methods
Promote activation-specific promo mechanics - E.g (New User get FREE ITEMS)
Educate customers' by explaining the benefits of the app including earning return cashback and applying promos
Assist both Existing & New Users to complete transactions in order to claim their promo
Set-up and tear-down of POSM/campaign materials
Provide feedback on activation flow and any matters raised by customers
Onboard and educate new merchants on the ShopBack platform once closed by the Business development team.
Visit our diverse range of merchants across Melbourne to deploy our BAU and campaign POSM materials
Work collaboratively across the organization with Tech, Customer Service, Marketing, and Business Development teams to optimize and scale current processes.
Conduct quality assurance during merchant visits to ensure POSM condition and positioning align with our branding guidelines
Work with the Customer Service team to problem-solve merchant-related issues such as invalid QR codes and proactively implement solutions to prevent future recurrences.
Essentials to Succeed
0-2 years experience in retail/event operation/hospitality/onboarding role, open to fresh grad applicants
Flexible schedule and able to commit to a roster at least 2-4 weeks in advanced
Strong interpersonal and communication skills - willing to approach both staff at partner-brands and potential customers confidently to educate on and promote ShopBack
A problem-solver who's not discouraged by failure or mistakes
Ability to perform and thrive in a fast-paced environment
Self-motivated with a proactive attitude, capable of managing tasks independently and meeting deadlines
Driven to contribute to building a successful business in one of the fastest-growing start-ups in Australia
Willing to commute to various places within Melbourne
Mandarin language proficiency is an added advantage but not required
ShopBackers' DNA
Grit -We tackle all challenges head-on, working together to solve problems and achieve success.
Hunger -We value hard work, and having relentless drive.
Speed -We move fast and have a bias for action, all to deliver maximum impact.
Impact -We focus on results, always aiming for the best possible outcomes and timelines.
Growth -We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.
Exclusively for ShopBackers
Career progression pathsand opportunities to take on greater challenges that help you realise your ambitions.
Be part of a winning teamon a journey to global scale.
Competitive compensationbased on your performance.
Candid, open, and collaborative culturewhere feedback is valued, for everyone to grow and improve every day.