Port Delivery Agent

ABOUT THE JOB • Pre-operational preparations – securing the suppliers, coaches, Guides etc for the tours 
• Being physically present at the port on the days of operation to deliver excellent customer and cruise line operational service. Early starts and demands work during some weekends. 
• Liaise with ships and respective operations onboard teams to review, update and arrange all final details, according to pre-approved itineraries. 
• Invoicing and costing. Information is promptly entered into the database 
• To respond to all inquiries in a timely manner (within 24 hours) 
• Invoicing – preparation and dissemination on a timely manner
• Verification of suppliers/vendors invoices, bills and payments 
• Any other duties assigned to you from time to time either verbally or in writing by your supervisor 

ABOUT YOU  • You have experience in planning and organizing and understand the need to provide exceptional customer service at all times
• Eager and willing to learn the demands of the job and ideally an interest in Cruise Operations
• You are a confident decision maker, even when working under pressure. 
• Excellent communication skills, both verbal and written in English. Speaking Mandarin is an advantage (not compulsory).
• You have a pro-active guest service mindset with a clear focus on quality and efficiency. 
• Able to work in a flexible manner (including different work shifts) depending on cruise ship schedules will be required. 
• Willing to travel for cruise operations in and out of Malaysia.
• You are open to learn, grow and drive your career while passionately delivering a great service to our guests and cruise clients.
• Full manual driver's license is required for this role.
 
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Please note: Only for questions or queries. Applications will only be accepted via the Careers Portal.