Quality Analyst

**Quality Analyst preferred Mandarin Speaker**Location: Selangor**Responsibilities**:- Construct searches and reports designed for automated analysis and topic identification in- recorded conversations from a contact centre environment.- Make recommendations and define strategies that solve critical business problems, through- both established industry best practices and creative innovations.- Ensuring timely completion of all client deliverables.- Prepare reports, analysis, trend & run project when required to improve quality performance.- Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with- specified project objectives.- Package, deliver, and at times present key findings and briefings.- Conduct random evaluations to identify areas of improvement as necessary.- Conduct regular spot checks of the QAs' audits and work on their development accordingly.- Identify training needs by working with operations team and QA**Job Types**: Full-time, Permanent**Salary**: RM4,500.00 - RM5,500.00 per month**Benefits**:- Health insurance- Maternity leave- Opportunities for promotion- Professional developmentSchedule:- Rotational shiftSupplemental pay types:- Performance bonus- Yearly bonusAbility to Commute:- Bayan Lepas (required)