Regional Product Support - Latam

Job Description:Respond to system queries, perform troubleshooting, and conduct research to identify solutions to the reported issuesAble to understand and solve problems, ensuring timely resolution or escalation, and communicating promptly on progressCollaborate closely and build relationships with the Product Managers, Software Developers and QA EngineersLearn how each of our products operates from the ground upIdentify issue trends for reporting to all stakeholders to improve the system stability.Requirements:Bachelor's degreeMust be proficient in EnglishRelevant work experience in a similar roleExperience in product solution onboarding roles, e-commerce or related industries are a plusEffective troubleshooting skills, a great problem solver with the ability to tackle system problems and structure an action planGood logical and structural thinking.