**Job Title:** Remote Account Support Manager
**Company:** Axiata Group Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-time
**Seniority:** Mid-to-Senior Level
**Years of Experience:** 6
**Job Description:**
Axiata Group Berhad is seeking a dedicated and detail-oriented Remote Account Support Manager to join our dynamic team. In this part-time role, you will play a pivotal part in ensuring our clients receive exceptional support and service, helping them maximize the value of our products and services. Your expertise and proactive approach will be crucial to fostering strong relationships with our clients and providing them with solutions to enhance their experience.
**Key Responsibilities:**
1. **Client Relationship Management:**
- Build and maintain strong relationships with assigned clients, serving as the primary point of contact.
- Understand the client's business needs and challenges to provide tailored solutions.
2. **Account Coordination:**
- Manage client accounts and ensure their satisfaction by addressing their queries and concerns in a timely and professional manner.
- Communicate effectively with cross-functional teams to resolve client issues and fulfill requests.
3. **Problem-Solving:**
- Proactively identify and troubleshoot customer issues, leveraging technical understanding and resources to provide effective solutions.
- Collaborate with product and operational teams to develop new solutions based on client feedback and market trends.
4. **Performance Monitoring:**
- Track account performance metrics and prepare regular reports for both clients and internal teams, ensuring transparency regarding service levels and deliverables.
- Gather client feedback to continuously improve service delivery and client engagement strategies.
5. **Training and Onboarding:**
- Assist with the onboarding process of new clients by guiding them through initial setup and best practices for utilizing products/services.
- Provide ongoing training and support to clients to ensure they are getting the most out of their accounts.
6. **Strategic Planning:**
- Collaborate with the sales and marketing teams to identify opportunities for account growth and promote new products/services.
- Develop strategic plans for key accounts to enhance client retention and upsell opportunities.
7. **Documentation and Reporting:**
- Maintain accurate records of all client interactions and account activities in CRM systems.
- Prepare and present quarterly business reviews to clients, highlighting value delivered and potential areas for growth.
8. **Continuous Improvement:**
- Stay up-to-date with industry trends, emerging technologies, and competitive landscape to provide insights that will benefit clients.
- Lead initiatives to improve processes, tools, and workflows that enhance account management effectiveness.
**Requirements:**
- **Education:** Bachelor's degree in Business, Communication, or related field.
- **Experience:** Minimum of 6 years in account management, customer support, or related roles, with a proven track record of managing client relationships in a remote capacity.
- **Technical Skills:** Proficiency with CRM tools and project management software; ability to leverage analytics for performance assessment.
- **Personality Traits:** Energetic and confident, with a passion for client service and relationship management.
- **Soft Skills:** Excellent planning and organizational skills; strong problem-solving abilities and the capacity to handle challenging inquiries with poise.
- **Communication:** Exceptional verbal and written communication skills, able to convey complex information clearly and effectively to diverse audiences.
**Benefits:**
- Generous parental leave policy to support family growth.
- Competitive retirement plan to help secure your future.
- Company equipment provided to ensure you have the tools necessary for your role.
- Opportunities for unlimited personal and professional growth within a respected organization.
**Working Environment:**
At Axiata Group Berhad, we prioritize a supportive working environment that encourages unlimited personal and professional growth. We believe in nurturing talent and providing our employees with the resources to develop their skills, pursue career advancement, and make meaningful contributions.
**Application Deadline:** Please submit your application by **October 14, 2024**.
**Equal Opportunity Statement:**
Axiata Group Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds, regardless of race, gender, age, disability, or any other characteristic.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
