**Job Title: Remote Account Support Officer**
**Company: MISC Berhad**
**Location: George Town, Penang, MY**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 3**
**Job Overview:**
MISC Berhad is seeking a dedicated and motivated Remote Account Support Officer to join our team. This part-time position is ideal for individuals who are resilient, hardworking, and seek to contribute to our mission of delivering excellent service to our clients. As an Account Support Officer, you will play a vital role in providing comprehensive support to our account management team, ensuring the highest level of client satisfaction.
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**Key Responsibilities:**
1. **Client Account Management:**
- Assist in managing client accounts by ensuring timely communication and addressing client inquiries.
- Collaborate with account managers to devise strategies for improved client engagement and retention.
2. **Data Entry and Reporting:**
- Maintain accurate and up-to-date records of client interactions and transactions in the company database.
- Prepare and present periodic reports on account statuses, activities, and trends to support business decisions.
3. **Issue Resolution:**
- Act as the first point of contact for clients' issues and concerns, providing timely and effective solutions.
- Facilitate communication between clients and internal teams to resolve any discrepancies or service issues.
4. **Process Improvement:**
- Identify opportunities for enhancing account support processes and contribute ideas for streamlining tasks.
- Collaborate with team members to develop and implement best practices for client account management.
5. **Administrative Support:**
- Assist in the preparation of documentation related to client accounts, contracts, and agreements.
- Support the account management team with various administrative tasks as required.
6. **Time Management:**
- Prioritize and manage workload effectively to meet deadlines and ensure high-quality service delivery.
- Maintain a flexible schedule to accommodate clients' needs across different time zones as required.
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**Requirements:**
*Education and Experience:*
- A minimum of 3 years of experience in an account management or customer support role, preferably in the maritime or transportation industry.
- Bachelor's degree in Business Administration, Communication, or a related field is preferred but not mandatory.
*Skills and Abilities:*
- Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with CRM software.
- Excellent verbal and written communication skills, with a focus on clarity and professionalism.
- Ability to analyze data and generate meaningful reports to drive decisions and support strategic initiatives.
*Personality Traits:*
- Resilient: Ability to cope with stressful situations and setbacks while maintaining a positive attitude.
- Hardworking: Demonstrates a strong dedication to meeting the demands of the role and exceeding expectations.
*Soft Skills:*
- Creativity: Ability to think outside the box and develop innovative solutions to client challenges.
- Time Management: Proven ability to juggle multiple responsibilities efficiently while maintaining high standards of quality.
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**Benefits:**
- Competitive medical coverage to ensure your health and well-being.
- Parental leave policy to support work-life balance for new parents.
- Retirement plan options to help you secure your financial future.
**Working Environment:**
At MISC Berhad, we foster transparency and open dialogue for effective communication at all levels. Our remote working environment encourages collaboration and innovation while ensuring that every team member feels valued and heard.
**Application Deadline:**
Please submit your application by **October 15, 2024**.
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**Equal Opportunity Statement:**
MISC Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other characteristic protected by law.
We look forward to welcoming a new member to our dynamic team! Apply today to embark on a fulfilling career with MISC Berhad.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
