**Job Title:** Remote Chat Support Specialist
**Company:** SIRIM Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience Required:** 3
### Job Overview:
SIRIM Berhad is seeking a motivated and dynamic Remote Chat Support Specialist to join our dedicated team. This role is ideal for individuals who thrive in a fast-paced environment and are passionate about delivering exceptional customer service. As a Remote Chat Support Specialist, your primary responsibility will be to assist customers through live chat support, addressing inquiries, troubleshooting issues, and ensuring a positive customer experience.
### Responsibilities:
- **Customer Interaction:** Respond promptly and professionally to customer inquiries via live chat, providing clear and accurate information on services, products, and troubleshooting steps.
- **Problem Solving:** Identify customer needs and resolve issues effectively while maintaining a high level of customer satisfaction. Be resourceful in finding solutions and providing alternatives.
- **Documentation:** Maintain accurate records of customer interactions, issues, and resolutions in the customer management system.
- **Feedback Gathering:** Collect customer feedback on services and products to share with the team for continuous improvement.
- **Collaboration:** Work closely with other team members and departments to escalate issues and ensure customer requests are handled in a timely manner.
- **Time Management:** Efficiently manage chat queues and prioritize tasks to ensure all customer inquiries are addressed within established service levels.
- **Continuous Learning:** Stay updated on product knowledge, company policies, and procedures to provide accurate information and support to customers.
- **Innovation:** Contribute ideas for improvement to enhance the chat support process and overall customer experience. Engage in calculated risk-taking to drive innovation.
### Requirements:
- **Experience:** Minimum of 3 years of experience in a customer support role, preferably in a remote setting. Experience with chat support platforms is a plus.
- **Communication Skills:** Excellent verbal and written communication skills with the ability to convey information clearly and effectively.
- **Personality Traits:** Energetic and resourceful with a proactive attitude, willing to take initiative and make decisions to enhance customer interactions.
- **Soft Skills:** Strong time management skills with the ability to multitask; must demonstrate creativity in problem-solving and customer engagement strategies.
- **Technical Proficiency:** Familiarity with customer support software and tools; proficiency in MS Office and other necessary software applications.
- **Flexibility:** Availability to work part-time hours, which may include evenings and weekends.
### Benefits:
- Vision insurance
- Joining bonus upon successful completion of the onboarding process
- Free accommodation for remote workers
- Opportunity to be part of a creative and innovative work environment that encourages calculated risk-taking
### Working Environment:
At SIRIM Berhad, we foster an environment that encourages calculated risk-taking and innovation. We believe that continuous improvement and creativity are essential for driving progress and ensuring customer satisfaction.
### Application Deadline:
Please submit your application by ********** **.
### Equal Opportunity Statement:
SIRIM Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
