**Job Title:** Remote Client Relations Associate
**Company:** IOI Corporation Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience Required:** 2
**Job Description:**
IOI Corporation Berhad is seeking a dedicated and energetic Remote Client Relations Associate to join our dynamic team. This part-time position entails managing client relationships and ensuring customer satisfaction through excellent service and effective communication. The ideal candidate will be independent, proactive, and possess a strong ability to solve problems and make decisions under pressure. As a key point of contact for our clients, you will enhance their experience and help drive our business success.
**Key Responsibilities:**
1. **Client Communication:**
- Serve as the primary point of contact for assigned clients, addressing inquiries, concerns, and feedback promptly and professionally.
- Maintain regular communication with clients to update them on product offerings, service changes, and other relevant information.
2. **Relationship Management:**
- Cultivate and maintain strong relationships with clients to ensure their needs are met and expectations exceeded.
- Conduct regular follow-ups with clients to gauge satisfaction and identify potential areas for improvement.
3. **Service Delivery Support:**
- Collaborate closely with internal teams to coordinate the delivery of products and services, ensuring alignment with client expectations.
- Assist in resolving any service-related issues or discrepancies in a timely manner.
4. **Problem-Solving:**
- Analyze client concerns and feedback to identify trends and develop proactive solutions to enhance service delivery.
- Utilize effective decision-making skills to resolve conflicts and challenges that may arise in client interactions.
5. **Reporting and Documentation:**
- Maintain detailed records of client interactions, including inquiries, support needs, and resolutions in the company's CRM system.
- Prepare periodic reports on client satisfaction and service performance for management review.
6. **Training and Development:**
- Participate in training sessions to further develop customer service skills and product knowledge.
- Share insights and feedback from clients with the internal team to contribute to continuous improvement initiatives.
7. **Performance Metrics:**
- Achieve established performance goals related to client satisfaction and service quality.
- Actively participate in performance reviews and contribute to discussions on professional growth and training needs.
**Requirements:**
- **Education:** Bachelor's degree or equivalent experience in Business Administration, Communications, or a related field.
- **Experience:** Minimum of 2 years of experience in client relations, customer service, or a similar role.
- **Skills:**
- Proficient in Microsoft Office Suite and CRM software.
- Strong written and verbal communication skills.
- Excellent organizational and time management abilities.
- **Personality Traits:**
- Independent, self-motivated, and capable of working autonomously.
- Energetic and enthusiastic with a passion for providing exceptional client service.
- **Soft Skills:**
- Strong decision-making capabilities with the ability to think critically and create solutions.
- Effective problem-solving skills to handle challenges and ensure client satisfaction.
**Benefits:**
- Dental insurance.
- Visa sponsorship for qualified candidates.
- Opportunities for training and professional development.
- A work environment that recognizes and rewards performance and merit.
**Application Deadline:** ********
**Equal Opportunity Statement:**
IOI Corporation Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all qualified individuals, regardless of race, gender, age, disability, sexual orientation, or any other aspect of identity.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
