**Job Title:** Remote Client Service Officer
**Company:** Astro Malaysia Holdings Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 1
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**Job Description:**
Astro Malaysia Holdings Berhad is seeking a motivated and dedicated **Remote Client Service Officer** to join our dynamic team. In this entry-level position, you will be instrumental in delivering exceptional service to our clients, ensuring their needs are met and their experiences with us are positive. This role offers the flexibility of remote work while providing necessary support to our clients from the comfort of your home.
### Key Responsibilities:
- **Client Interaction:** Serve as the first point of contact for clients through various channels including phone, email, and online chat, addressing inquiries and resolving issues efficiently.
- **Problem Resolution:** Actively listen to client concerns and provide appropriate solutions in a timely manner, ensuring client satisfaction and loyalty.
- **Account Management:** Assist clients with their accounts, including updates to personal information, service adjustments, and billing inquiries.
- **Documentation:** Maintain accurate records of client interactions, feedback, and resolutions to improve service delivery and client experience.
- **Team Collaboration:** Work closely with other team members and departments to enhance service performance and fulfill client requests.
- **Feedback Gathering:** Collect client feedback and communicate actionable insights to management for process improvement.
- **Knowledge Base Maintenance:** Stay updated on product enhancements and policy changes to provide accurate information to clients.
- **Environmental Advocacy:** Participate in initiatives supporting the company's commitment to sustainability, promoting awareness among clients regarding our responsible practices.
### Requirements:
- **Education and Experience:**
- High school diploma or equivalent (required).
- Minimum of 1 year of experience in a customer service or client-facing role is preferred.
- **Personality Traits:**
- **Adaptable:** Ability to adjust to new challenges, policies, and client needs in a dynamic work environment.
- **Reliable:** Commitment to fulfilling job responsibilities and delivering high-quality service consistently.
- **Soft Skills:**
- **Communication:** Strong verbal and written communication skills to interact professionally and effectively with clients.
- **Time Management:** Proven ability to prioritize tasks, manage time efficiently, and work within deadlines.
- **Technical Skills:**
- Proficient in computer applications and customer service software.
- Familiarity with online communication tools and remote working technologies.
### Benefits:
- Disability insurance.
- Medical coverage.
- Remote work flexibility.
### Working Environment:
Astro Malaysia Holdings Berhad is committed to environmental responsibility and sustainable practices. We aim to create a harmonious working environment that upholds our values and supports our mission to minimize our ecological footprint.
### Application Deadline:
Please submit your application by **October 13, 2024**. We encourage you to apply early as we assess applications on a rolling basis.
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**Equal Opportunity Statement:**
Astro Malaysia Holdings Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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If you are passionate about client service and looking for an opportunity to grow in a flexible and supportive environment, we invite you to apply for the Remote Client Service Officer position with Astro Malaysia Holdings Berhad. Your contributions will help shape our commitment to excellence in client service and sustainability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
