**Job Title:** Remote Client Service Representative
**Company:** Kenanga Investment Bank Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-time
**Seniority:** Associate Level
**Years of Experience:** 3
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### Job Summary:
Kenanga Investment Bank Berhad is seeking a dedicated and adaptable Remote Client Service Representative to join our dynamic team. The ideal candidate will be responsible for delivering exceptional customer service to our clients, ensuring their needs are met efficiently and effectively. This part-time position allows for flexibility and remote work while contributing to the growth and success of our organization in a fast-paced, energetic environment.
### Key Responsibilities:
- **Client Engagement:** Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and providing information regarding products and services offered by Kenanga Investment Bank.
- **Account Management:** Monitor and manage client accounts, ensuring accuracy in transactions and timely updates on account activity.
- **Communication:** Communicate effectively with clients via phone, email, and other communication platforms. Provide clear, detailed, and appropriate responses to client inquiries.
- **Problem Solving:** Analyze client issues and implement effective solutions while maintaining a high level of customer satisfaction.
- **Documentation:** Maintain accurate records of client interactions, transactions, and feedback to ensure comprehensive communication and follow-ups.
- **Collaboration:** Work closely with other departments, such as sales and operations, to enhance the client experience and support the development of new service offerings.
- **Feedback Implementation:** Collect client feedback and suggest improvements to processes and services to enhance client experience and operational efficiency.
- **Training Participation:** Engage in ongoing professional development and training sessions to keep up-to-date with company policies, products, and best practices for client engagement.
### Requirements:
- **Education:** Bachelor's degree in Finance, Business Administration, or a related field is preferred but not mandatory.
- **Experience:** Minimum of 3 years of experience in a customer service or client-facing role, preferably in the financial services industry.
- **Technical Skills:** Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and customer relationship management (CRM) software. Familiarity with investment banking products is a plus.
- **Soft Skills:**
- Excellent time management skills to handle multiple tasks efficiently.
- Strong attention to detail to ensure accuracy in client communication and account management.
- **Personality Traits:**
- Adaptable to changes in a fast-paced environment and able to handle unexpected challenges.
- Dedicated to providing top-notch client service and fostering long-term relationships.
### Benefits:
- **Travel Opportunities:** Experience professional growth through travel opportunities to meet clients and attend conferences.
- **Free Accommodation:** Enjoy complimentary accommodation when traveling for work.
- **Profit Sharing:** Participate in the organization's profit-sharing program, which rewards your contributions to the company's success.
### Working Environment:
At Kenanga Investment Bank Berhad, we nurture an energetic and rapidly evolving work setting. Our team is encouraged to innovate, collaborate, and excel in delivering exceptional client service while adhering to our core values.
### Application Deadline:
Please submit your application by **October 13, 2024**. We look forward to welcoming a new member to our team who is eager to contribute to our mission.
### Equal Opportunity Statement:
Kenanga Investment Bank Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
