**Job Title:** Remote Client Support Associate
**Company:** UMW Holdings Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-time
**Seniority:** Associate Level
**Years of Experience:** 3
### Job Description
UMW Holdings Berhad is seeking a motivated and detail-oriented Remote Client Support Associate to join our dynamic team. This part-time position offers the flexibility to work remotely while providing essential support to our clients. The ideal candidate will be dedicated and resourceful, demonstrating a drive to ensure our clients receive exceptional service and solutions.
### **Key Responsibilities**
- **Client Interaction:** Serve as the primary point of contact for clients, managing inquiries and ensuring thorough communication to address issues and requests in a timely and professional manner.
- **Problem Resolution:** Utilize strong analytical skills to identify client needs and provide effective solutions. Escalate complex issues to the appropriate department when necessary.
- **Documentation and Reporting:** Maintain meticulous records of client interactions, feedback, and resolutions. Prepare regular reports on client satisfaction and support trends to assist in strategic decision-making.
- **Resource Development:** Collaborate with the team to create and enhance support resources, such as FAQs, guides, and training materials, to empower clients and promote self-service solutions.
- **Project Management:** Assist in the management of client-facing projects from inception to completion, ensuring timely delivery while keeping clients informed of progress.
- **Continuous Improvement:** Stay informed about industry trends, tools, and best practices to help drive new strategies for enhancing client support.
### **Requirements**
- **Experience:** Minimum of 3 years of relevant experience in client support, customer service, or a related field.
- **Education:** Bachelor's degree in Business Administration, Communications, or a related field is preferred.
- **Technical Skills:** Proficiency in customer support software and tools. Familiarity with CRM systems is a plus.
- **Personality Traits:** Driven and resourceful; you should take initiative and possess an unwavering commitment to helping clients succeed.
- **Soft Skills:**
- **Creativity:** Ability to think outside the box to propose innovative solutions and improvements.
- **Project Management:** Strong organizational skills to manage multiple tasks and projects efficiently.
- **Communication Skills:** Excellent verbal and written communication skills to engage clients effectively and succinctly.
- **Interpersonal Skills:** Ability to build and maintain positive relationships with clients and colleagues.
### **Benefits**
- Flexible remote working environment to maintain a healthy work-life balance.
- Employee discounts on company products and services.
- Opportunities for travel as needed for client-related activities and company events.
### **Working Environment**
UMW Holdings Berhad empowers its employees to take ownership of their roles and encourages making impactful decisions that contribute to the success of our clients and the company. You will work in a supportive environment that values creativity and innovation.
### **Application Deadline**
All applications must be submitted by **October 15, 2024**.
### **Equal Opportunity Statement**
UMW Holdings Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
