**Job Title: Remote Client Support Representative**
**Company: Telekom Malaysia Berhad**
**Location: George Town, Penang, MY**
**Job Type: Part-Time**
**Seniority: Entry Level**
**Years of Experience: 0**
**Job Description:**
Telekom Malaysia Berhad is seeking an energetic and dedicated Remote Client Support Representative to join our dynamic team. This entry-level position is perfect for individuals eager to start their careers in customer support within a leading telecommunications company. As a Remote Client Support Representative, you will play a crucial role in ensuring our clients receive the best possible assistance, enhancing their overall experience with our services.
**Key Responsibilities:**
- Provide exceptional customer support via multiple channels, including phone, email, and live chat.
- Address customer inquiries, troubleshoot issues, and resolve client concerns in a timely and efficient manner.
- Assist clients with service-related issues and inquiries regarding telecommunications products and services.
- Maintain a detailed understanding of our products and services to effectively communicate solutions to clients.
- Collaborate with other departments to escalate unresolved issues and follow up to ensure customer satisfaction.
- Document interactions with clients in our CRM system, ensuring accurate records of queries and issues.
- Identify opportunities to enhance customer experiences and provide feedback to management for process improvements.
- Participate in ongoing training and development sessions to stay updated on service offerings and industry best practices.
- Maintain a positive and professional demeanor while representing the company and its values.
**Requirements:**
- High school diploma or equivalent (a background in customer service or communications is a plus but not mandatory).
- Strong commitment to providing outstanding customer service and client satisfaction.
- Ability to adapt to a fast-paced environment and manage multiple tasks effectively.
- Energetic and dedicated work ethic with a willingness to learn and grow.
- Excellent verbal and written communication skills in English; proficiency in additional languages is a plus.
- Strong negotiation skills to facilitate effective communication with clients.
- Basic computer skills, including proficiency in Microsoft Office Suite and familiarity with CRM software.
- Ability to work independently while effectively managing time and responsibilities in a remote setting.
**Benefits:**
- Paid Time Off (PTO) to promote work-life balance.
- Retirement plan options to help you secure your financial future.
- Visa sponsorship for eligible candidates.
- Opportunities for training and career advancement.
- A supportive and well-being-focused working environment with health and wellness initiatives.
**Working Environment:**
At Telekom Malaysia Berhad, we prioritize employee well-being through health and wellness initiatives. Our remote working culture encourages flexibility while ensuring that our team members feel supported and engaged. We believe that a healthy work-life balance is essential for overall job satisfaction and productivity.
**Deadline to Apply:**
All applications should be submitted by October 6, 2024.
**Equal Opportunity Statement:**
Telekom Malaysia Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, age, disability, or any other characteristic protected by law. We encourage all qualified individuals to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
