**Job Title: Remote Client Support Specialist**
**Company: Telekom Malaysia Berhad**
**Location: George Town, Penang, MY**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 2**
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### **Job Description**
Are you a confident and resourceful individual with a knack for problem-solving and a passion for customer service? Telekom Malaysia Berhad is seeking a dedicated **Remote Client Support Specialist** to join our team. In this part-time role, you will be instrumental in providing exceptional support to our clients while collaborating with colleagues from around the globe to ensure a seamless customer experience.
**Key Responsibilities:**
- **Client Interaction**: Manage incoming client inquiries through various channels (email, phone, chat) and provide timely, accurate responses to enhance client satisfaction.
- **Troubleshooting & Problem-Solving**: Identify and resolve client issues by utilizing your resourcefulness and creativity to suggest innovative solutions; escalate complex issues to the appropriate teams as necessary.
- **Customer Relationship Management**: Build and maintain positive relationships with clients, ensuring they feel valued and supported throughout their interactions with Telekom Malaysia Berhad.
- **Documentation**: Maintain detailed records of client interactions, issues reported, and resolutions provided in the customer management system to ensure effective service tracking and reporting.
- **Collaboration**: Work closely with various teams, including technical support and product development, to provide feedback on customer needs and trends, helping to shape future product offerings.
- **Training & Support**: Assist in creating training materials and resources for clients to enhance their product experience and maximize usage.
- **Performance Metrics**: Meet or exceed key performance indicators (KPIs) for client satisfaction, response times, and resolution rates.
- **Feedback Loop**: Provide valuable feedback to management on customer insights and trends to drive continuous improvement in processes and offerings.
**Requirements:**
- **Experience**: Minimum of 2 years of experience in a customer support or client-facing role, with a preference for experience in a remote or digital environment.
- **Education**: Relevant degree in Business Administration, Communication, or a related field is preferred.
- **Technical Skills**: Proficient in using customer support software, CRM systems, and standard office applications. Familiarity with telecommunications industry products and services is a plus.
- **Personality Traits**:
- **Confident** in handling client interactions and addressing inquiries effectively.
- **Resourceful** in finding solutions and navigating challenges.
- **Soft Skills**:
- **Creativity** in approach to problem-solving and customer engagement.
- **People Management** skills; ability to empathize and connect with clients while maintaining professionalism.
- **Language Proficiency**: Excellent verbal and written communication skills in English; proficiency in additional languages may be an advantage.
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### **Benefits:**
- Dental Insurance
- Disability Insurance
- Visa Sponsorship
### **Working Environment:**
At Telekom Malaysia Berhad, we embrace a global village mentality. As a **Remote Client Support Specialist**, you will have the opportunity to collaborate with colleagues from various cultural backgrounds worldwide, fostering innovation and a sense of community despite geographical distances.
### **Apply by:** ********* *
**Equal Opportunity Statement:**
Telekom Malaysia Berhad is committed to promoting diversity and inclusion in the workplace. We welcome applications from individuals of all backgrounds and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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For those passionate about customer service and looking to join a dynamic and diverse team, we encourage you to apply and take the next step in your career with Telekom Malaysia Berhad!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.