Remote Contact Center Manager

Job Description:

We are looking for a motivated and experienced Remote Contact Center Manager to join the Genting Group team. As a Contact Center Manager, you will be responsible for overseeing the operations of our remote contact center to ensure the highest level of customer service and satisfaction. This part-time position is based in Malacca City, Melaka, MY and is at the Associate Level.

Responsibilities:- Manage and oversee the daily operations of the remote contact center- Develop and implement strategies to improve customer service and satisfaction- Monitor key performance indicators and metrics to ensure performance goals are met- Train and mentor contact center agents to ensure they are equipped to handle customer inquiries and issues effectively- Analyze data and trends to make informed decisions regarding staffing, scheduling, and resource allocation- Collaborate with other departments to address customer feedback and improve processes- Stay up-to-date on industry trends and best practices in contact center management

Requirements:- 5 years of experience in contact center management- Confident and driven personality traits- Strong critical thinking and strategic planning skills- Excellent communication and interpersonal abilities- Ability to work independently and as part of a team- Proficiency in Microsoft Office and contact center software

Benefits:- Free food- Paid Time Off (PTO)- Gym membership

Working Environment:At Genting Group, we encourage calculated risk-taking to drive innovation and progress. You will have the opportunity to contribute your ideas and make a real impact on the future of our contact center operations.

Deadline to apply: ********

Equal Opportunity Statement:Genting Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.