**Job Title:** Remote Customer Service Representative
**Company:** QSR Brands
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 1
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**About Us:**
QSR Brands is a leading food service company committed to providing high-quality products and exceptional customer service. We focus on innovation and efficiency while maintaining a dynamic and engaging workplace. Our team thrives on collaboration and creativity, ensuring that each employee plays a vital role in driving our success.
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**Job Summary:**
As a Remote Customer Service Representative at QSR Brands, you will be the frontline ambassador for our brand, supporting customers with inquiries, issues, and guidance regarding our products and services. This part-time position is ideal for individuals who are passionate, driven, and eager to contribute to a fast-paced team. You will interact with customers through various channels and engage in direct communication to provide outstanding service and solutions.
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**Key Responsibilities:**
1. **Customer Interaction:**
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide accurate information regarding QSR products, services, and promotions.
- Resolve customer complaints and issues with urgency and empathy, ensuring high levels of customer satisfaction.
2. **Documentation and Reporting:**
- Maintain accurate records of customer interactions, transactions, and feedback in our CRM system.
- Prepare and submit daily reports summarizing customer feedback and service issues.
3. **Problem Solving:**
- Identify and analyze customer problems and escalate unresolved issues to the appropriate channels.
- Collaborate with team members to develop strategic solutions for recurring challenges.
4. **Customer Education:**
- Help customers understand our products and services, providing guidance on best practices.
- Create and maintain FAQ documents and knowledge base articles to facilitate self-service solutions.
5. **Quality Assurance:**
- Participate in regular training sessions to stay updated on product knowledge and customer service techniques.
- Adhere to company policies and procedures, demonstrating professionalism and integrity in all interactions.
6. **Team Collaboration:**
- Engage in team meetings and contribute ideas for improving customer service processes.
- Support your peers and assist with training new team members as needed.
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**Requirements:**
- **Experience:**
- Minimum of 1 year of customer service experience, preferably in a remote setting.
- Familiarity with CRM software and Microsoft Office Suite.
- **Education:**
- High School diploma or equivalent; additional qualifications in customer service or related fields are a plus.
- **Skills:**
- Excellent communication skills, both verbal and written.
- Strong strategic planning abilities and problem-solving skills.
- Ability to multi-task, prioritize, and manage time effectively in a remote working environment.
- **Personality Traits:**
- Driven and self-motivated; able to work independently while remaining committed to team goals.
- Passionate about providing exceptional customer service and building relationships with customers.
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**Benefits:**
- Paid Time Off (PTO)
- Travel opportunities for training and team-building events
- Company transportation options for in-office events
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**Working Environment:**
Join a high-energy workplace focused on delivering impactful results! Here at QSR Brands, we foster a collaborative culture that encourages professional growth and individual contribution to the team's success.
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**Deadline to Apply:**
All applications must be submitted by October 14, 2024. We encourage you to apply early as we will review applications on a rolling basis.
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**Equal Opportunity Statement:**
QSR Brands is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from qualified individuals regardless of race, ethnicity, gender, sexual orientation, disability, or any other characteristic protected by law.
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If you are a passionate individual seeking an entry-level position with growth opportunities in customer service, we would love to hear from you! Apply now to join our dynamic team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
