**Job Title:** Remote Customer Success Associate
**Company:** Perodua
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 2
**Company Overview:**
Perodua, a leader in the automotive industry, strives to deliver innovative and reliable vehicles to our customers. Our commitment to customer satisfaction drives us to continuously improve our products and services. We are currently seeking a dynamic **Remote Customer Success Associate** to join our growing team and contribute to our mission of enhancing the customer experience.
**Position Summary:**
As a Remote Customer Success Associate, you will act as a vital link between our customers and our company. You will be responsible for ensuring customer satisfaction, addressing concerns, and fostering long-term relationships. You will leverage data to inform decisions and drive strategic initiatives, enabling our customers to gain maximum value from their interaction with our services.
**Key Responsibilities:**
1. **Customer Engagement:**
- Serve as the primary point of contact for customer inquiries, concerns, and support requests.
- Develop and maintain strong relationships with customers, ensuring their needs are understood and met.
- Provide assistance in navigating product offerings, troubleshooting issues, and enhancing overall customer experience.
2. **Data Analysis and Feedback:**
- Analyze customer data to identify trends, areas for improvement, and opportunities for growth.
- Compile and present feedback to relevant departments to drive product and service enhancements.
- Participate in the review and development of customer success metrics and reports.
3. **Problem Solving:**
- Utilize critical thinking and creativity to resolve customer issues efficiently while ensuring a positive experience.
- Collaborate cross-functionally with sales, marketing, and technical teams to address customer challenges and implement solutions.
4. **Strategic Initiatives:**
- Contribute to the development and implementation of strategies aimed at improving customer retention and satisfaction.
- Educate customers on new features, products, and services designed to maximize their experience with Perodua.
5. **Remote Support:**
- Manage customer communications through digital channels, providing effective and timely responses.
- Maintain detailed records of customer interactions to track satisfaction levels and service effectiveness.
**Requirements:**
- **Educational Background:** Bachelor's degree in Business Administration, Marketing, or a related field preferred.
- **Experience:** Minimum of 2 years of experience in customer service or customer success roles.
- **Personality Traits:**
- Energetic and enthusiastic, with a passion for helping customers succeed.
- Resilient, with the ability to handle tough situations and maintain a positive attitude.
- **Soft Skills:**
- Strong critical thinking skills to assess situations and make informed decisions.
- Creative problem-solving skills to develop innovative solutions for customer challenges.
- Excellent communication skills, both verbal and written, to ensure clear and effective interactions with customers and team members.
- **Technical Skills:**
- Proficiency in CRM software and Microsoft Office Suite.
- Familiarity with data analysis tools and techniques for interpreting customer data.
- **Working Environment:**
- Ability to work in a data-driven environment, utilizing insights to inform strategic initiatives and improve customer interactions.
**Benefits:**
- Company transportation for local travel.
- Medical coverage for part-time employees.
- Flexible remote working arrangements to promote work-life balance.
**Application Instructions:**
Interested candidates are invited to submit their resume and cover letter by **October 10, 2024**, detailing their relevant experience and explaining why they would be a great fit for the role.
**Equal Opportunity Statement:**
Perodua is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage all qualified candidates to apply, regardless of race, gender, age, sexual orientation, disability, or any other characteristic.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
