**Job Title:** Remote Customer Support Officer
**Company:** Sunway Construction Group Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
---
### Job Description
Sunway Construction Group Berhad is seeking an enthusiastic and motivated Remote Customer Support Officer to join our dynamic team. This entry-level position is perfect for individuals looking to start their career in customer service within the construction sector. As a Remote Customer Support Officer, you will be at the forefront of building and maintaining strong relationships with our customers, ensuring they receive exceptional service and support.
### Key Responsibilities
- **Customer Interaction:**
- Respond promptly to customer inquiries via various channels including email, chat, and phone, providing accurate information and support.
- Actively listen to customers' needs and concerns, ensuring they feel heard and valued.
- **Problem-Solving:**
- Analyze customer issues and determine the appropriate course of action, utilizing available resources to resolve problems efficiently.
- Collaborate with other departments to find solutions for customer concerns and improve service delivery.
- **Documentation and Reporting:**
- Maintain accurate records of customer interactions and feedback using our Customer Relationship Management (CRM) system.
- Provide insights and suggestions for enhancing customer experience based on collected data and interactions.
- **Product Knowledge:**
- Develop a thorough understanding of Sunway Construction Group's products and services to provide informed support.
- Stay updated on new product launches, features, and company policies.
- **Customer Education:**
- Educate customers about best practices for using our products and services, promoting customer self-sufficiency.
- Create and maintain customer support documentation, such as FAQs and troubleshooting guides.
- **Team Collaboration:**
- Work closely with other team members to create a positive and supportive work environment.
- Participate in team meetings and training sessions to enhance service skills and product knowledge.
### Requirements
- **Education:**
- A high school diploma or equivalent is required; further education in communications, business, or a related field is a plus.
- **Skills:**
- **Soft Skills:** Strong communication abilities (both written and verbal), analytical thinking, and problem-solving skills.
- **Technical Skills:** Proficiency in using computers and customer support software; familiarity with CRM tools is an advantage.
- **Personality Traits:**
- Energetic and motivated, with a willingness to learn and adapt to new challenges.
- Resourceful when addressing customer issues, demonstrating creativity in finding solutions.
- **Work Environment:**
- Comfortable working remotely and independently, while effectively managing time and priorities.
- Open to engaging in a team environment that challenges norms and encourages innovative thinking.
### Benefits
- **Remote Work Flexibility:** Enjoy the convenience of working from home, with flexible hours to accommodate your schedule.
- **Medical Coverage:** Access to competitive healthcare benefits to support your well-being.
- **Company Transportation:** Options for transportation assistance when needed.
### Working Culture
At Sunway Construction Group Berhad, we embrace a culture that challenges norms and encourages bold thinking. We believe in the power of diverse perspectives and collaboration, creating an inclusive atmosphere where every team member has the opportunity to contribute and grow.
### Application Information
If you're ready to embark on an exciting career with Sunway Construction Group Berhad and make a difference in customer support, we encourage you to apply!
**Deadline to apply:** ********
**Equal Opportunity Statement:** Sunway Construction Group Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status.
---
Join us in building a brighter future by providing outstanding support to our customers! We look forward to receiving your application.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
