**Job Title:** Remote Customer Support Specialist
**Company:** QSR Brands
**Location:** George Town, Penang, MY
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience:** 1
**Job Description:**
QSR Brands is seeking a motivated and confident Remote Customer Support Specialist to join our dynamic team. As a part-time specialist, you will play a vital role in ensuring our customers receive high-quality support for our products and services. We pride ourselves on creating a work environment that encourages entrepreneurial thinking and innovation, enabling our employees to excel and contribute to our collective success.
**Key Responsibilities:**
1. **Customer Interaction:**
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information regarding products, services, and company policies.
- Assist customers in troubleshooting issues, ensuring their needs are met effectively.
2. **Problem Resolution:**
- Identify customer challenges and provide solutions that enhance their experience.
- Utilize CRM software to document customer interactions and resolve issues.
- Follow up on unresolved customer issues to ensure satisfaction and complete resolution.
3. **Order Management:**
- Process customer orders, exchanges, and returns accurately.
- Monitor order fulfillment and provide updates to customers regarding their orders.
4. **Feedback and Improvement:**
- Gather customer feedback to understand trends and common issues.
- Collaborate with team members and management to propose solutions to recurring problems.
- Engage in continuous learning about products and services to stay informed and enhance customer interactions.
5. **Team Collaboration:**
- Work closely with fellow customer support specialists to share insights and improve team performance.
- Participate in team meetings and training sessions to foster a collaborative work environment.
6. **Performance Metrics:**
- Meet and exceed performance metrics related to quality, response time, and customer satisfaction.
- Contribute to achieving departmental goals and deliverables.
**Requirements:**
1. **Education & Experience:**
- A high school diploma or equivalent; relevant experience in customer service is advantageous (minimum of 1 year).
2. **Personality Traits:**
- Driven: Demonstrating a self-motivated approach to impressing customers and achieving goals.
- Confident: Comfortably engaging with customers and delivering information clearly and persuasively.
3. **Soft Skills:**
- People Management: Ability to manage interactions effectively while maintaining a positive rapport with customers.
- Persuasion: Skill in influencing customer decisions with empathy and strategic communication.
4. **Technical Skills:**
- Proficient in using computer systems and CRM software.
- Comfortable with various communication tools for remote support.
5. **Language Requirements:**
- Proficiency in English is mandatory; additional language skills are a plus.
**Benefits:**
- Dental insurance
- Comprehensive training and professional development opportunities
- Parental leave
**Working Environment:**
At QSR Brands, we believe in cultivating an atmosphere where employees are empowered to think and act like entrepreneurs. We strive to provide a challenging yet supportive environment where innovative ideas can flourish, and personal and professional growth is encouraged.
**Application Deadline:**
Please submit your application by **October 14, 2024**.
**Equal Opportunity Statement:**
QSR Brands is an equal opportunity employer. We affirm that all individuals shall have equal access to employment and advancement opportunities regardless of race, color, religion, gender, sexual orientation, gender identity, age, disability, or any other characteristic protected by law. We are committed to creating an inclusive environment for all employees.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
