**Job Title:** Remote Live Chat Specialist
**Company:** Hartalega Holdings Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-time
**Seniority Level:** Associate Level
**Years of Experience:** 2
### Job Description:
Hartalega Holdings Berhad is seeking a dedicated and passionate Remote Live Chat Specialist to join our dynamic team. As a part-time member, you will be responsible for providing top-tier customer support through live chat interactions, ensuring a seamless experience for our clients. The ideal candidate will have a strong foundation in customer service, excellent communication skills, and an ability to handle diverse inquiries with empathy and professionalism.
### Key Responsibilities:
- **Customer Interaction:** Engage with customers via live chat, addressing inquiries, providing accurate information about products and services, and resolving issues in a timely manner.
- **Problem-Solving:** Utilize critical thinking to assess customer needs and offer effective solutions or alternatives. Ensure customer satisfaction by following up on unresolved inquiries.
- **Feedback Collection:** Actively solicit and record customer feedback regarding their experiences, offering insights for continuous improvement in service delivery.
- **Collaboration:** Work closely with other team members and departments to uphold excellent service standards and share insights on customer trends and preferences.
- **Knowledge Base Maintenance:** Keep updated with the latest product offerings, company policies, and industry trends to ensure accurate and relevant assistance is provided to customers.
- **Performance Metrics:** Meet or exceed departmental KPIs, such as response time, customer satisfaction ratings, and chat resolution rates.
- **Training Participation:** Engage in ongoing training and development sessions to enhance service skills and product knowledge.
### Requirements:
- **Experience:** A minimum of 2 years of experience in customer service or a related field, preferably in a live chat or virtual assistance capacity.
- **Education:** A degree in Communication, Business, or a related discipline is preferred but not mandatory.
- **Technical Proficiency:** Familiarity with live chat software and customer relationship management (CRM) systems. Comfortable with technology and willing to learn new tools as necessary.
### Personality Traits:
- **Passionate:** A genuine interest in helping others and a commitment to providing an exceptional customer experience.
- **Reliable:** Strong work ethic with a proven track record of dependability, punctuality, and commitment to responsibilities.
### Soft Skills:
- **Emotional Intelligence:** Ability to empathize with customers, understand their needs, and respond appropriately to their emotional states and concerns.
- **People Management:** Strong interpersonal skills with an ability to build rapport with clients and team members in a virtual setting.
### Benefits:
- Company-provided equipment for your remote working needs.
- Transportation reimbursement to support your commute to the office, if necessary.
- Comprehensive training and opportunities for professional development to enhance your skills and career growth.
### Working Environment:
We foster a unique culture at Hartalega that sparks creativity and motivation, inspiring greatness in all our employees. As a Remote Live Chat Specialist, you will work in a supportive and collaborative virtual environment that values your contributions and encourages personal growth.
### Application Deadline:
Please submit your application by **October 6, 2024** to be considered for this opportunity.
### Equal Opportunity Statement:
Hartalega Holdings Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
We look forward to reviewing your application and potentially welcoming you to our team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
