Job Description:
We are looking for a motivated and resourceful Remote Support Manager to join our team at Axiata Group Berhad. As a Remote Support Manager, you will be responsible for overseeing and managing a team of remote support specialists who provide technical assistance to our customers. This is a part-time position located in George Town, Penang, MY, with a mid-to-senior level of seniority and a requirement of at least 6 years of experience in a similar role.
Responsibilities:
- Manage and lead a team of remote support specialists to ensure timely and effective resolution of customer issues
- Develop and implement processes and procedures to streamline the remote support operations
- Monitor and analyze key performance indicators to identify areas for improvement and implement solutions
- Collaborate with other departments to ensure seamless communication and coordination of support efforts
- Provide training and mentorship to team members to enhance their skills and knowledge
- Handle escalated customer issues and ensure resolution in a timely manner
- Stay up-to-date on industry trends and best practices in remote support management
Requirements:
- Bachelor's degree in a related field or equivalent work experience
- Proven experience in managing a remote support team
- Strong leadership and people management skills
- Excellent communication and interpersonal skills
- Ability to adapt to changing priorities and work in a fast-paced environment
- Proficiency in technical support tools and software
- Certification in remote support management is a plus
Personality traits: motivated, resourceful
Soft skills: adaptability, people management
Benefits:
- Disability insurance
- Employee discounts
- Relocation allowance
Working environment:
At Axiata Group Berhad, we recognize and reward our employees based on performance and merit. We provide a supportive and inclusive work environment where employees can thrive and grow in their careers.
Deadline to apply: ********
Equal Opportunity Statement:
Axiata Group Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
