Our client "Magma Group Berhad (formerly known as Impiana Hotels Berhad)" is seeking a Reservation Manager to join their company! What you'll be doing? To supervise and manage the reservations team across all hotels in the group. Oversee the day-to-day operations of the reservations department. Ensure that all reservation requests are processed accurately and efficiently. Manage room inventory across all properties, ensuring availability and optimizing occupancy. Handle complex or high-profile reservations and resolve any guest issues related to reservations. Work closely with the hotels reservation & revenue department to implement strategies that maximize room revenue. Monitor and analyse booking patterns and trends to forecast demand and adjust pricing strategies. Develop and implement upselling and cross-selling strategies to increase revenue. Ensure that the reservations system (PMS) is functioning correctly and is up to date. Prepare and present regular reports on reservations activity, occupancy rates, and revenue. Analyse data to identify trends, opportunities, and areas for improvement. Ensure that all guest inquiries and requests are handled promptly and professionally. Monitor and enforce compliance with legal requirements, such as data protection regulations. Maintain accurate records of all reservation's transactions. To oversee the organization and storage of relevant data, including historical revenue date and market trends. Explore opportunities for enhancing reservation processes and systems, and recommend improvements.
Who?are?they?looking?for? Bachelor's degree in hospitality management, Business Administration, or related field. At least 5 years of experience in a reservations role within the hotel industry, with at least 3 years in a managerial position. Strong leadership and team management skills. Excellent communication and interpersonal skills. Proficient in hotel operations systems (PMS, CM & RMS) and distribution channel. Strong analytical and problem-solving skills. Ability to work under pressure and manage multiple tasks simultaneously.
Ready to join this role? Apply now to submit your resume with date of availability and expected salary to us! All information received will be kept in strict confidence and will be treated only for employment-related purposes.