The role of Senior Sales Assistant is to be overall responsible for the day-to-day business in the store and ensure that daily, weekly, and monthly sales targets are achieved. The sales associates are to perform their given tasks in accordance with ECCO requirements.
Senior Sales Assistant is to demonstrate sales leadership by playing an active role on the sale floor. The roles and responsibilities include:
Advise and inform customers on usage of ECCO productsAble to establish customers' requirements using questioning techniques and listening skillsAble to make good recommendations of ECCO products to customersAdvice customers on maintenance and care of ECCO products (Leather care)Recommend products based on customers' requirementsRecommend complementary and peripheral products - Shoe-care, leather goods, etc (link-sell)Ensure the team provide excellent customer service experience; to increase the overall service level and performance of the store.Attend to customers with types of after sales servicesEnsure appropriate stock inventory managementClose sales to customers' satisfactionGeneral Responsibilities:- Retail Store Operations Work with Area Supervisor to ensure ECCO standards and operational practice are executed in the store;Monitor stock and ensure optimal inventory;Participation in inventory feedback to Merchandising team;Handle customer feedback, returns and after-sales service;Ensure the compliance of ECCO store operation and service guidelines from retail operations teamHandle simple merchandise display and assist in window changeSimple stock replenishment requestKeep track of all ins and outs of inventory including sales, transfers, returnsAlert Area Supervisor if there is any discrepancies with inventoryTeamwork Sharing of feedback, information and best-practice sharing with the teamCommunicate in a manner that builds positive relationship with customers and mutual trust between colleaguesCommunicate in a manner that effectively transmits ideas and information to the team while also displaying effective listening skillsDevelop team cohesivenessSales targets & results Ensure the store achieve the daily, weekly and monthly sales target;Preparation of sales reports to the managementCompensation entitlement aside from basic salary Retail Sales CommissionsAttendance IncentivesOther Incentives & allowancesQuarterly Variable ComponentStaff Discounts