Position Overview: As a Retail Supervisor in Hysses Malaysia, you'll play a pivotal role in leading and inspiring a dynamic team to deliver outstanding customer experiences. You will oversee day-to-day store operations, drive sales performance, and ensure a high standard of visual merchandising. Your leadership skills will help in mentoring staff, optimizing store efficiency, and fostering a positive work environment. By analyzing sales trends and customer feedback, you will contribute to the store's growth while ensuring that customers leave satisfied and eager to return. If you're passionate about retail and love a fast-paced environment, this is the opportunity to showcase your talents and make a meaningful impact.
Key Responsibilities: · Team Leadership: Supervise and motivate a team of sales associates, providing guidance and support to achieve sales targets and maintain high standards of customer service.
· Customer Experience: Enhance customer satisfaction by ensuring a welcoming store environment, addressing customer inquiries, and resolving any issues promptly.
· Sales Management: Monitor and drive sales performance, manage inventory levels, and ensure effective merchandising to maximize revenue.
· Training & Development: Develop a deep understanding of Hysses products, including features, benefits, and usage.
· Operational Efficiency: Oversee store operations including cash handling, stock management, and compliance with company policies and procedures.
· Reporting: Prepare and analyze sales reports, track performance metrics, and implement strategies to achieve business goals.
Qualifications: · Proven experience as a Retail Supervisor or similar role in a retail environment.
· Strong leadership and team management skills with the ability to motivate and inspire others.
· Excellent communication and interpersonal skills, with a customer-focused mindset.
· Ability to handle multiple tasks and work efficiently in a fast-paced environment.
· Familiarity with retail management software and basic financial principles.
· High school diploma or equivalent; relevant certifications or coursework in retail management is a plus.