Senior Business Management Officer

Requirements:Bachelor's Degree in Business or related disciplines Excellent command of written and spoken English and native arabic.
Possess initiative able to work independently and as a team
Dynamic highly motivated and a result-oriented team player with good interpersonal skills
Responsibilities:- Handles inbound and outbound calls and emails relating to trading platforms for professional and effective trading and investment
- Responsible to attend to customers inquiries and requests via phone, email and web
- Promote and offer business features and benefits to outbound calls
- Strike the right balance between the needs of the customers and the company
- Delivering high quality accurate and prompt service to customers meeting or exceeding respective service levels and turnaround times
- Complying with the relevant regulations internal policies and procedures in the service delivery
- Support the business in achieving its financial goals and objectives and participate in cross functional initiatives aligned with the Business Strategic Plan
- Educate customers on products trading trends and how IT will add value to the customer
- Establish a trusted relationship gathering product feedback and helping customers plan to maximize their benefit with new feature releases
- Manage customers complaints escalate where necessary and collaborate with various internal stakeholders in order to achieve fair outcomes according to the complaint resolution process
- To capture all relevant information and feed IT to relevant management
- Oversee the activities of workers: hire, train & evaluate new employees and ensure staff have the resources to complete their work.

Salario: Negotiable