Senior Customer Support Representative, Japanese Speaking (Shared Service Company)

Open Position: Senior Customer Support Representative, Japanese Speaking (Shared Service Company)A Shared Service Company is currently hiring a Customer Support Representative, Japanese Speaking to join them in the Penang office.Key responsibilities include:Possess professional certificate in Japanese language. Hold at least a Diploma or bachelor's degree in related field. Be a proactive part of the account team to support Japan country customer-based growth by serving as the company's go-to person for questions regarding demand fulfilment. Utilising escalations, reporting, and analytics, transparently manage end-to-end demand fulfilment to guarantee on-time delivery to clients based on orders and projections. Understand and deliver business strategies and improve customer services through the execution of self-service. Continuously identify work process improvements. Demonstrate high integrity and confidentiality – Maintain confidentiality of customer information at all times. Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc. If you are interested, please send your CV to (HIDDEN TEXT) for a confidential discussion.Visit www.btcrecruitment.com today.Please take note that only shortlisted candidates will be notified.#Sharedservicecompany #CustomerSupport #Japanese #Japan #Career #CV #Jobs #Jobseekers #btcmalaysia #btcrecruitment #tehtarik #tehtarikmalaysia #Malaysia