Senior Digital Crm Executive

-Ensure efficiency of CRM software to improve customer's experiences.


-Extract, analyse and present business data to further strengthen business performance and understand customer behaviour.


-Develop content and execute planned CRM business life cycles or activities across email, SMS, apps, and other digital channels.


-Collaborate closely with the content, IT and marketing teams to align CRM strategies with business objectives.


-Provide leadership and guidance to foster a culture of knowledge-sharing through effective communication and documentation.

(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-tech-knot-solutions-job-senior-digital-crm-executive)
; Requirements:- Must haves:



-Diploma level or above. Proficient in English, Chinese (verbal, written and read).


-Minimum 2 years experience working in the same company.


-Proven record of successful B2C strategy development and implementation in improving business performance using digital CRM systems.


-Experience in data analysis and configuration of campaign life cycles in CRM systems/software (e.g., FastTrack, SalesForce, HubSpot, SugarCRM, etc.). 


-Fast learner and High stress tolerance.


-Strong analytical skill, data-driven in decision making.


-Result-oriented with strong problem-solving skills.


-Proficiency in G Suite and Microsoft Office.