Job Summary Take lead to drive customer order fulfilment improvement for Consumer Goods top key customers, and to develop a conducive business platform to support the company in driving sales for existing suppliers.Fast sales penetration for new suppliers with key customers, as well as supporting the Customer Account Management teams to speed up resolution of disputesGeneral responsibilities 1) Improving service levels to top 10 customers
Review and address issues on service level performanceRegular service level meetings with key customers (for Synergize and Full-Service clients including 4PL & Exclusive) to drive service level improvement.Conducting Business Review with Key 13 Customers.2) Main point of contact for Exclusive team (full service, 4PL) on major matters relating to key customer as the go-to person by Exclusive 1 and Exclusive 2 teams on challenges faced when dealing with customers
Work with NCAMs and GCAM to resolve major issues / disputes with key customers.Coordinate annual TT reconciliation from E1 and E2 teams. 3) Trading terms convergence point and yearly reconciliation
Vetting through all trading terms to ensure DKSH is protected, and it is consistent with DKSH umbrella/group terms.Repository for all trading termsBeing the champion for yearly trading terms reconciliation processWork closely with the cross-functional teams (e.g., CAM teams, Client Management team and Supply Chain Management) to ensure efficient and effective execution.Functional skills and knowledge Demonstrate advanced knowledge and understanding of the industry/market/competitors/customers.Proven customer development/account management experience in fast moving consumer goodsDemonstrate a general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding.Demonstrate advanced research and analytical skills.Demonstrate proficiencies in office productivity tools (e.g., Excel, Word, and PowerPoint)Demonstrate fluency in English, both written and spoken. Able to communication in Chinese will be an added advantage as will need to liaise with Chinese speaking Customers and internal stakeholders.Ability to multitask and communicate clear and concisely.Agile in implement fast-paced online environment onto DKSHDemonstrate ability to work and collaborate in team setting.Proactive, responsible, organized and able to work independently.Good level of computer literacyPossess own transport to travel within Klang ValleyEducation Bachelor's degree in business/Marketing or related field.
Work Experience Minimum two (2) to three (3) years' experience in a similar role and FMCG industry
Please apply online and attach your updated resume.
Only shortlisted candidates will be notified.