Job responsibility: Ensure that operational KPI's, as contained in the Business Plan or contractual agreement with the Principal/client for each of the BU's, are achieved or surpassed. Report against agreed KPI's to ensure that progress against the Business Plan is measured, and that any gaps identified are remedied if appropriate to do so. Conduct regular business reviews with the representatives of the Principals/Clients (weekly or monthly, depending on the requirements of the principal and the complexity of the operations) Ensure that a documented process for continuous improvement is put in place and implemented.Ensure the implementation of approved SOP's within the approved budget of resources allocated for the operation of the DC.Review the performance KPI's and operating expenses. Ensure that any variances versus agreed standards or budget assumptions are understood and mitigated if there is a negative impact to the operations of the Business Unit.Ensure the availability of resources for the consistent achievement of agreed KPI targets with the Principal.Initiate the review of DC operations (KPI's and Operational issues) with the principal's representatives and schedule the reviews to take place on a regular basis.(weekly or monthly, depending on the requirements of the principal and the complexity of the operations)Attend to specific issues and concerns, raised by the Principal, in a timely manner.Initiate cost saving projects with emphasis on improved processes, line efficiency gains, reduced wastage or increased automation so as to reduce cost, improve quality and increase productivity.Job Requirement: At least 7 years working experience in a DC operations or Supply Chain role At least 5 years working experience in a management role. Bachelor's degree or higher in Logistics, Supply Chain or related.Have experience in managing fashion and apparel customers/retail customers.