Senior Specialist Processes & Tools

In your new role you will:Regional Sales and marketing Tool/Process -Subject Matter Expert responsible for managing end to end operational user support in the following areas:-Sales and Marketing Forecast planningChannel managementDemand creation/Opportunity management process.The main task includes-End User training and onboarding.Business Process governance and user access managementBusiness Process documentation and validation.Troubleshooting and issue resolution (with IT support)Stakeholder Management and coordination.Process communication.Process Improvement/optimization.
Including testing.
Change request management support.Support Global projects and process owners when needed.Support internal controls and process audits when needed.Reporting and AnalysisYou are best equipped for this task if you have:At least 3-5 years working experienceExperience in Sales Operations, preferred in semiconductor industry, business or IT fieldBachelor's degree in the field of business or ITDetailed, Self-motivated and committed to read/analyze detailed process documents to acquire knowledge on a regular basis.Excellent analytical and communication skillsStakeholder managementExcellent team player with very good interpersonal skillsFamiliar with enterprise systems such as CRM, BI tools and ERPDatabase knowledge ( know how enterprise data is structured and linked) Work experience using CRM, BI tools and ERP ( Dynamics CRM, Business Objects, Blue Yonder S&OP, MS Office, SAP ERP)