Service Desk Analyst (English + Japanese)

Service Desk Analyst (English + Japanese) *Key Responsibility areas /Eligibility Criteria**: 1.
Strong English & Japanese Communication and interpersonal skills. 2.
Should have good experience in troubleshooting hardware issues for both desktops and laptops. 3.
Should have knowledge on basic desktop issues, printer installations, AD, Exchange, Hardware issues etc. 3.
Should have experience in Active Directory, Office365 and Desktop troubleshooting 4.
Hands on experience on OS troubleshooting skills 5.
Hands on experience on VMware and VDI troubleshooting. 6.
Good knowledge of ITIL Life Cycle phases - Mandatory 8.
Shift timing is 6:00 AM MYT to 6:00 PM MYT (9 Hours per day).
No weekend support and we need to follow Japan calendar.