Service Desk Analyst (Korean Speaker)

The Offer Opportunity within a company with a solid track record of performance Fantastic work culture Join a market leader within Telecommunications The Job Job Responsibilities (Should describe major responsibilities) Provide L1 Support for all applications.
Must be able to raise & manage tickets in Service Now from start to end for all priorities to ensure that SLAs are met.
Ensure user complaint is entered accurately in Service Now Ensure that all communication & steps performed are logged into Ticketing system promptly & completely Timely updates to users on the progress of the ticket ? Ensure critical issues are escalated to appropriate teams & management The Profile Proficient in Korean in order to effectively liaise with the stakeholders of the region.
Must be able to troubleshoot user queries via calls, mails & multiple channels Must be able to answer phones from users professionally and respond to user inquiries and complaints.
Must be able to handle installation, configuration & upgrading FedEx software Must be able to provide remote support and troubleshooting on user's laptop/desktop issues, MS Office applications & other FedEx applications.
The Employer Our client is a top-tier, full-service IT partner, is dedicated to collaborating with industry leaders across a spectrum of sectors, including Financial Services, Technology, Communications & Media, Manufacturing & Retail, Energy, Utilities, and more.