We are an end-to-end information technology services and solutions provider, working with leading organizations from the Financial Services, Technology, Communications & Media, Manufacturing & Retail, Energy and Utilities and various other domains.
Abhidi delivers highly responsive and innovative solutions that help clients to align their IT strategy with their business goals and address the most important IT needs today.We deliver a full portfolio of services that include IT Consulting, Application Development and Management, Independent Testing, Outsourced Product Development, Enterprise Software Solutions, Business Intelligence & Data Warehousing as well as Resource Augmentation.
Also we engage in providing Training, Managed and Infrastructural Services.Our focus is on delivering superior returns to clients through our cost-effective, efficient, high-value services that run on excellent in-house processes.
We are deeply committed to the steady pursuit of our long-term goals and aspirations through service excellence and industry expertise.
We strive to consistently deliver on commitments and exceed customer expectations by addressing organizations' business-specific needs using our superior technical expertise and world class infrastructure.The RoleProvide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users Handle calls, Chats, emails, self support portal tickets from end users.Provide VIP support.Route problems to internal 2nd and 3rd level IT support staff.Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.Administer and provide User account provisioning.Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumventions.Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPsPerform user account management activitiesEscalate complex problem to appropriate support specialistsResponsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications)Troubleshoot client software and basic network connectivity problemsIdentify, evaluate and prioritize customer problems and complaintsMay train users and operators on a limited basis and/or may write training proceduresParticipate in on-going training and departmental developmentRoutine maintenance updates with other IT staff and business unitsProvide all required documentation including standards, configurations and diagramsProvide knowledge transfer of EUC operationsIdeal ProfilePhone support experience necessary.Technical helpdesk or technical call center experience is necessary.Disciplined, systematic problem solving skills required.Hands-on work experience with the following:Windows Operating systemsClients: Windows7, Windows Vista, Windows XP, Windows 2000Servers: Windows 2000, Windows 2003, Windows 2008,Knowledge of Active Directory, Exchange 2003/2007ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center User account creation for Active Directory, Exchange Mailboxes, Distribution listsRemote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools.MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS VisionInternet browsers (e.g.
Explorer, Chrome, Firefox),VPN and remote dial-in usersSupport for laptop, desktops, and printersPDA and blackberry supportOthers: Adobe Acrobat and other common desktop applications like Winzip, etcWhat's on Offer?Work within a company with a solid track record of successJoin a well known brand within Real EstateFlexible working options