Service Scheduling and Up selling Scheduling: Scheduling appointments, managing schedules, and resolving conflicts Communication: Answering phone calls and emails, and communicating with clients and professionals Data entry: Inputting customer data into systems, and maintaining databases Administrative tasks: Filing and assign the installer to the work scheduled Customer service: Addressing client concerns, and providing outstanding customer service Identifying opportunities to encourage customers to purchase a higher-end version of a product or service than they originally intendedTarget KPIs : Average number of job to be completed per days and total Job to be deliver by Each monthWork installation Progress Ensure the work completed by the installer are recorded in the system properlyData are fully uploaded in System (TMS) – 100%Pictures are taken and uploaded – 100% Ensure all the delivered work (services) are goods receivedInstallation work quality monitoring – create the matric of installation work quality ( by Staff/team and By Month (e.g no of repeated job, customer complain, Start work on time ) Generate installation daily/weekly progress reportsInstaller Incentive Calculation and Other Administration work Calculate the incentive of each installer for management approvalCommunicated the approved incentive to each installerAttendance MonitoringInstallation tools Administration – Monthly Update the status of tools and ensure the necessary tools are available for the staffs to performance the work Analysis and Planning: Reviews plans, specifications and sites as necessary, develops work plans and reviews those plans with the field leads and crewsReviews work order packets for completeness and understanding, annotates those plans as necessary prior to distribution to the field crewsWorks with sales, design, project management, project coordinators/sales assistants in the analysis, estimating and planning of installationsProvides detailed installation estimates as required, including total hours, direct job costs and fixed quotesGenerate installation daily/weekly progress reportsIssues close out report