Responsibilities • Responsible for the strategy definition, strategy execution, agency servicing and business performance of channels Agencies - all classes.• Enabling our channels Agencies to provide valuable service and continuously enhance customer relationship • Build customer loyalty aligned with our QBE value proposition • This role has P&L responsibility for the channel Agency, which includes all associated tasks and activities for strategy, growth, profitability, business planning, performance management, people management etc.• Ensurepliance with Insurance Authority's regulations & requirements • Support best practice and continuous improvement in relation to training,pliance, and practice management in conjunction with internal stakeholders • Ensure all personal accreditation levels andpliance requirements are adhered to • Underwrite new business and renewals for selected product(s), providing quotes in a timely and professional manner in line with agreed service standards.• Support the localpliance requirements • Establish and develop relationships and promotepany image with key clients • Monitor client and market requirements and client feedback by conducting client calls / visits • Provide administrative support to the Distribution Team • Learn about new products and understandmission structures for each product in order to enhance the relationships with clients • Provide product expertise to intermediaries on the range of products offered • Monitor and review one's own performance against individual sales targets • Key Performance Indicator on Agents development and management - Increase distribution force, Adoption % of digital technology by agents, Agents engagement and performance management including motivate top agents and PIP poor agents, Working with internal stakeholders to maintain service and achieve high NPS • Key Performance Indicator on Growth & Profitability - GWP and New business % year-on-year growth, Working with underwriting team to achieve targeted NCOR % in Agents, Manage and improve Agents debtors andmission ratio Preferredpetencies/Skills • Pro-active, self-motivated and a good team player • Customer-oriented with excellent interpersonal and presentation skills • Ability to deliver on agreed business targets • Proficient in MS Word, Excel and PowerPoint Preferred Education Specifics • Tertiary graduate with professional qualifications in insurance or related disciplines Preferred Experience • At least 7 years' relevant work experience in agency service and business development at supervisory level Preferred Knowledge • Sound insurance product knowledge and underwriting skills QBE Cultural DNA • Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) - because we know it's not just what we do that matters, it's how we do it that makes the difference.We expect all employees to role model and inspire the right behaviours that link to our cultural elements: • We are customer-focused • We are technical experts • We are inclusive • We are fast-paced • We are courageous • We are accountable • We are a team • All employees are expected to adhere to QBE's Code of Ethics and Conduct and apply sound risk management practices US Only - Disclaimer • To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily.Reasonable amodations may be made to enable an individual with disabilities to perform the essential job responsibilities.Global Disclaimer • The duties listed in this job description do not limit the assignment of work.They are not to be construed as aplete list of the duties normally to be performed in the position or those occasionally assigned outside an employee's normal duties.Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to ourpany, to each other and to our customers, suppliers,munities andernments.It provides clear guidance to help us to make good judgement calls.Application Close Date: 29/06/2024 11:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process.Equal Employment Opportunity: QBE is an equal opportunity employer and is required toply with equal employment opportunity legislation in each jurisdiction it operates.Job ID 320804
