Description: We are seeking a talented individual to join our Service Desk Technical Support team at Marsh & McLennan Asia Business Services (MMABS).
This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office.
This is a hybrid role that has a requirement of working as per respective team's arrangement.Specialist - Service Desk Technical SupportWe will count on you to:Provide Level 1-2 service desk support to colleagues, ensuring timely diagnosis and resolution of hardware and software problems.Install, maintain, and troubleshoot hardware and software in accordance with company standards, including reconfiguring existing systems and performing system upgrades as needed.Respond to and resolve incidents and requests within agreed Service Level Agreements (SLAs) and with appropriate urgency.Communicate effectively and follow up with colleagues regarding all incidents and requests.Log all issues with detailed documentation as required by Level II and III support teams.Route tickets to the appropriate support teams following established troubleshooting stepsWhat you need to have:Degree in IT or equivalentMinimum 4 years of experience in Service Desk/Help desk/Ticketing system support fieldStrong problem-solving skillsWhat makes you stand out:Experienced in installs, maintains and troubleshoots hardware/softwareWell verse in infrastructure supportWhy join our team:We help you be your best through professional development opportunities, interesting work and supportive leadersWe foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman .
With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective.
For more information, visit marshmclennan.com , or follow on LinkedIn and X.Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment.
We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office.
All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week.
Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.