Store Manager / Assistant Store Manager

KEY RESPONSIBILITIES Effective resource planning for customer serviceEnsure regular training of store staff on all aspects of customer service, product knowledge and selling skillsImplements a high standard of customer focus within the storeRegularly assesses customer service standards within storeCreate seamless customer service orientation among store employees by ensuring timely and efficient customer serviceEnsure customer needs are met and complaints/queries are resolved in a timely mannerProvide customer satisfaction by delivering exceptional customer serviceNever say "No" to customerPEOPLE MANAGEMENT Ensure store expectations and priorities are communicated to staffReview and provide regular feedback on staff's performance against expectationsCarry out regular and relevant in-store training and enrol staff on relevant Learning and Development coursesSupport induction of new recruits through buddy systemMonitor staff welfare ( staff accommodation and transport) and facilitate complaint resolutionOversee staff development and drive motivation levels of the store associatesEnsure effective resource planning and succession planningREQUIREMENTS Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.Minimum 3-5 year(s) of managerial experience in the related field is required for this position.Preferably Senior Executives and/or Assistant Manager specializing in Sales – Retail/General or equivalent.Strong driver and results driven.Excellent time management, multi-tasking and leadership skills.Good communication and inter-personal skills.Attractive remuneration and good career development opportunities awaits you if you have what we are looking for.