Job Description Lead and manage the daily operations of the store, ensure smooth and efficient operation.Develop and implement strategies to drive sales and achieve targets.Foster a positive and customer-centric culture within the store.Train, develop, and motivate a team of sales associates to provide exceptional customer service and achieve sales goals.Maintain a high level of product knowledge and stay up to date with competitors' activities and make recommendations to stay competitive.Monitor and analyze sales performance, identify areas for improvement, and implement corrective actions.Create and maintain a visually appealing and attractive store layout to enhance the customer shopping experience.Ensure compliance with company policies and procedures, as well as health and safety regulations.Manage inventory levels and conduct regular stock checks to ensure availability of products.Handle customer complaints and resolve any issues in a timely and professional manner.Collaborate with other store managers and head office to share best practices and achieve company goals.Prepare and present regular performance reports to higher management.Continuously strive to uphold the company's brand image and values. Act as a brand ambassador, promoting Lilanz and company's products within the community.Performs any other tasks as required by management Requirements: At least 3+ years of retail management experience.Working experience in the apparel retailing field will be preferred.Fluent in communication, well-groomed and confident in Mandarin, English and Bahasa MelayuSelf-driven team player with an excellent interpersonal skillStrong sense of responsibility, good presentation, communication and planning skills.Strong operational skills in a customer-service environmentStrong leadership skills with the ability to coach and mentor team membersAbility to manage multiple situations simultaneouslyAbility to manage effectively in a fast-paced environmentWillingness to work retail shifts on weekends and public holidaysPeople oriented and is a team player with a positive mindset and pleasant disposition