Job Overview
We see a Studio Manager as a steward of TRIBE, hosting all our members and guests with great service and creating a pleasant experience for the members when they come to TRIBE for classes. Every single task performed impacts customers in very real ways and there is a greater meaning and purpose in this role.
We are looking for someone who has a passion for TRIBE culture and brand and want to contribute to the company growth by efficiently managing each task entrusted to. A passionate hands-on approach to managing the operation with a "get-it-done" attitude is expected.
Job Roles and Responsibilities
-Day-To-Day Studio Management
-Manage the maintenance and operational matters in TRIBE studio with priority and good sense of judgement.
-Manage and oversee the digital operation and ensure smooth operation of livestream classes.
-Maintain a safe and clean studio.
-Assist with any private / special events and campaigns happening at the studio and outside the studio.
-Communicate any studio maintenance or construction needs that are or could interfere with members experience to the Management, and help oversee proper and prompt fixing.
-Assist the Operation and Finance team with inventory management and replenishment of inventory when it drops to a specified level.
-Manage the studio supplies ordering.
-Attend to members' requests on the organisation of private class and personal training and coordinate with the instructors / trainers on the necessary arrangement.
-Build and foster relationships in the studio with TRIBE instructors and the community.
-Customer Service Management
-Provide high-level customer service and exceptional hospitality to members, greeting and assisting members with bookings, packages or other matters, and responding to customers' inquiries and feedback.
-Resolve issues and members' complaints pertaining to class and user experience in a positive and timely manner. And most importantly able to confidently manage conflict in high pressure situations.
-Demonstrate a solution oriented mindset and ability to execute within TRIBE standards in any situation.
-Employee Management
-Oversee the onboarding, training and development and proactively provide constructive feedback to the Front-of-House.
-Train, motivate, direct, coach and evaluate the Front-of-House, create and maintain a team that is highly personable, client-oriented and committed to achieving and exceeding both the studio and Company goals.
-Supervise and assist the Front-of-House in engaging with members on the sales of offerings and products, resolving difficult or complicated transactions.
-Assist with the Front-of-House work schedule with the goal of maximising usage and efficiency.
-Proactively address the studio's hiring needs by identifying the operation team's strengths and areas of opportunity.
-Back-end and Administration Duties
-Actively identify initiatives and processes that will drive continuous improvement in TRIBE's service to members and guests.
-Actively monitor the attendance trends to develop classes and analyse the results of overall attendance.
-Generate the operational reports and analysis for management and planning purpose, include but not limited to class attendance trend, class feedback, customers' experience and satisfaction and sales progression.
-Be an active member of the operation team providing various stakeholders' feedback and contributing ideas for product growth, members acquisition, members retention and continuous improvement.
-Work closely with all departments to roll out plans and initiatives related to class innovation to grow the brand and strengthen the bond of community.
-Assist and provide support to Head of Operations / Management with the daily operation of studio.
-Assist in any ad-hoc assignments as and when required.
(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-tribe-boxing-job-studio-manager)
; Requirements:- Job Requirements
-Either a minimum of a Bachelor's Degree in Business Management (or a related field) or demonstrable experience in operation together with the potential and attitude required to learn.
-Can truly multi-task and stay organised in a fast-paced environment.
-Have the flexibility to work in the days, nights and weekends, as needed.
-Ability to think creatively and innovatively.
-A keen of eyes for details.
-Analytical skills to forecast and identify trends and challenges.
-Budget-management skills and financial proficiency.
-Willing to get hands dirty by dabbling in areas needed for a smooth operation and quality customer service.
-Excellent communication skills and a love for the community.
-Resourceful, organised, meticulous and has the ability to quickly adapt to change.
-Able to work independently, but also able to organise and coordinate all operational efforts (team player as well).
Employment Benefits:
-Exclusivity: Work with Malaysia's pioneer fitness brand.
-Embrace growth: There's ample of opportunities for professional and personal development here as we expand our business to other areas and regions.
-Bonus and rewards: Your contributions will not go unnoticed. We reward good work and good attitudes.
-Build connections: Form a network of the best people here and experience valuable connections.
-Flexible working hours: This is not your usual 9-5 job. For those looking for more freedom with time, look no further.
-Wellness: Enjoy free fitness classes at TRIBE.
-Others: Discounts on in-house merchandise, fitness packages and affiliate partners' products.