**Job Title:** Support Officer - Remote Work
**Company:** S P Setia Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 4
**Application Deadline:** ********
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### Job Description
S P Setia Berhad is seeking a dynamic and driven **Support Officer** to join our innovative team on a part-time basis. As a Support Officer, you will play a vital role in ensuring customer satisfaction and operational efficiency through top-notch support services. This is a remote position that allows for flexibility while embracing a collaborative culture. If you are energetic, passionate, and ready to take on challenges, we want to hear from you!
#### Key Responsibilities:
1. **Customer Support:**
- Provide exceptional support to customers via phone, email, and chat, ensuring timely resolution of inquiries and issues.
- Maintain detailed records of customer interactions in our CRM system to facilitate follow-up and improve service delivery.
- Analyze customer feedback and work closely with other departments to enhance service quality.
2. **Administrative Tasks:**
- Assist in managing schedules, coordinating meetings, and maintaining documentation related to the support process.
- Prepare reports on customer satisfaction metrics and present findings to the management team for continuous improvement.
3. **Team Collaboration:**
- Work collaboratively with cross-functional teams to identify and resolve recurring issues.
- Participate in team meetings and contribute insights for process improvements and potential product enhancements.
4. **Training and Development:**
- Support new team members by providing onboarding assistance and sharing best practices to help them acclimatize to our culture and processes.
- Continuously expand your own knowledge of our products and services to provide informed support.
5. **Project Support:**
- Assist in project initiatives by providing administrative support and feedback as needed.
- Engage in brainstorming sessions to develop creative solutions for customer concerns or operational challenges.
6. **Leadership and Initiative:**
- Demonstrate proactive leadership by taking the initiative in identifying problems and proposing effective solutions.
- Act as a representative of the company's values and culture in all interactions, inspiring teamwork and a shared vision.
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### Requirements:
**Education:**
- Bachelor's degree in Business Administration, Communication, or a related field is preferred.
**Experience:**
- Minimum of 4 years of experience in a customer support or administrative role.
**Personality Traits:**
- Energetic and passionate about delivering excellent customer service and creating positive experiences.
- A positive attitude and the ability to inspire others through your approach to work.
**Soft Skills:**
- Strong teamwork skills with the ability to build effective working relationships in a remote environment.
- Proven leadership capabilities, demonstrating initiative and the ability to motivate peers towards common goals.
**Technical Skills:**
- Proficient in using CRM software and Microsoft Office Suite (Word, Excel, PowerPoint).
- Familiarity with remote communication tools (e.g., Slack, Zoom, Microsoft Teams) is a plus.
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### Benefits:
- **Free Accommodation:** Enjoy comfortable living arrangements provided by our company while maintaining a work-life balance.
- **Profit Sharing:** Benefit from our profit-sharing program that recognizes and rewards your contributions to the company's success.
- **Remote Work Flexibility:** Enjoy the convenience of working from home or any location of your choice, while still being a part of a cohesive team.
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**Working Environment:**
At S P Setia Berhad, we embrace a culture that challenges norms and encourages bold thinking. We are dedicated to fostering an inclusive environment where all employees feel empowered to express their ideas and contributions.
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**Equal Opportunity Statement:**
S P Setia Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds, experiences, and perspectives.
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We look forward to receiving your application and exploring how you can contribute to our team's success and innovative spirit!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
