Job Description:
Telekom Malaysia Berhad is seeking a reliable and resourceful Support Representative to join our team in Johor Bahru, Johor, MY. As an entry-level position, we are looking for individuals with at least 1 year of experience in customer service or a related field. The Support Representative will be responsible for providing excellent customer service and support to our clients.
Responsibilities:
1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
2. Assist customers with troubleshooting technical issues and provide solutions.
3. Process customer orders and handle billing inquiries.
4. Maintain accurate records of customer interactions and transactions.
5. Collaborate with other team members to ensure customer satisfaction.
6. Stay up-to-date on product knowledge and company policies.
7. Provide feedback to management on customer trends and issues.
Requirements:
1. High school diploma or equivalent.
2. Excellent communication skills, both written and verbal.
3. Attention to detail and strong problem-solving skills.
4. Ability to work well in a team environment and cooperate with others.
5. Basic computer skills and familiarity with CRM software.
6. Ability to work part-time hours, including evenings and weekends.
Personality Traits:
1. Reliable: Dependable and trustworthy in handling customer inquiries.
2. Resourceful: Ability to find creative solutions to customer problems.
Soft Skills:
1. Attention to detail: Ability to accurately record customer information and follow up on requests.
2. Cooperation: Willingness to work collaboratively with team members to achieve common goals.
Benefits:
1. Joining Bonus
2. Company equipment provided
3. Free accommodation for part-time employees
Working Environment:
At Telekom Malaysia Berhad, we embrace diversity and create an inclusive culture that values and respects all perspectives. We believe in providing a supportive and inclusive work environment where all employees can thrive.
Deadline to Apply:
Interested candidates must submit their applications by September 13, 2024.
Equal Opportunity Statement:
Telekom Malaysia Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
