Position Responsibilities
-System Maintenance: Regularly perform system maintenance tasks for ERP and POS systems to ensure they operate efficiently without interruption.
-Upgrades and Enhancements: Plan and implement system upgrades as needed. Enhance system features for improved functionality and user experience.
-Troubleshooting: Provide immediate response to system emergencies and resolve issues that may arise with the ERP and POS systems.
-Security: Ensure that all systems are secure against cybersecurity threats. Implement protective measures and conduct regular security audits.
-Technical Support: Serve as the primary contact for ERP and POS system users. Provide training and support to end-users.
-Documentation: Maintain accurate records of system configurations, upgrades, and inventory. Develop documentation for system procedures, configurations, and settings.
-Collaboration: Work closely with other IT staff and departments to ensure that the ERP and POS systems align with business needs. Participate in IT projects as required.
-Product Launch Configuration: Configure and prepare all systems(including third party platforms) for seamless integration and functionality during new product launches, ensuring technical compatibility and performance optimization.
-Vendor Management: Coordinate with software vendors and service providers to ensure that services meet company standards and requirements.
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; Requirements:- Qualifications and Experience
-Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
-Proven 2-3 experience in managing and customizing ERP and POS systems, preferably in a retail or FandB environment.
-Strong understanding of database management and software integration principles.
-Excellent problem-solving skills and the ability to work collaboratively.
-Knowledge of culinary operations and menu planning is highly advantageous.
-Strong communication and training skills.
a Necessity, not a Luxury