Technical Support Engineer
(J-JJLM-24-0000020)Responsible for the provision of technical assistance and consultancy services to the technical team, ensuring overall quality of technical pre-sales and post-sales services to Renewable Energy Segment customers. Responsible to provide excellent and reliable after-sale support to customers; as well as technical related products introduction of new technologies releases and new products technical adaptation to the country.
ResponsibilitiesPre-sales and Post-sales support
Provide technical assistance and consultation for pre-sales and post-sales service to technical team and meet customers' expectations.
Develop technical competency to support products and solutions.
Monitor and provide technical support at project sites to ensure that the work quality meets established standards as well as customers' requirements.
Attend all projects' site meetings when required and perform site visits with the business development team upon project enquiries.
Prepare technical documentation for project bidding and assist in tendering process.
Attend all necessary projects' site meetings when required in order to ensure smooth hand over.
Technical Management Functions
Conduct regular technical updates and knowledge sharing session with the technical team.
Maintain high level of professional services and contacts with all major customers.
Provide consultation in systems' design, installation and technical clarification to the pre-sales team and customers.
Responsible to set up Proof of Concept, product demonstration and integration.
Required qualificationsBachelor's degree / Diploma preferably in Electrical and Electronics/Mechanical Engineering or equivalent.
Degree with 3 years' experience or Diploma with at least 5 years' experience in Photovoltaic Installation or equivalent combination of education and experience in Photovoltaic/ Renewable Energy industry.
Ability to assemble, install, and/or maintain solar photovoltaic (PV) systems in compliance with technical requirement and site plans.
Possess good communication skills.
Creative and innovative thinker with good business acumen.
Friendly disposition, proactive and a good team player.#J-18808-Ljbffr