About the role Join our dynamic team as a Technical Support professional at Proway Enterprise Group PLT. You will be responsible for providing excellent technical support and troubleshooting assistance to our valued customers. This full-time position is based in Kajang, Selangor.
What you'll be doing Respond to and resolve technical inquiries and issues from customers in a timely and efficient mannerTroubleshoot and resolve customer issues related to SQL Account, SQL Payroll and SQL POSProvide installation and training for accounting, payroll, pos systemProvide step-by-step guidance to customers to help them resolve their technical concernsMaintain detailed records of all support interactions and resolutionsStay up-to-date with the latest technologies and industry trendsOther duties and special tasks as assigned from time to timeWhat we're looking for Proven experience in a technical support, preferably within the IT or accounting industryStrong problem-solving and analytical skills to quickly identify and resolve technical issuesExcellent communication and interpersonal skills to provide friendly and effective support to customersGood understanding of common hardware, software, and networking technologiesAbility to work independently and as part of a teamAttention to detail and a commitment to providing high-quality serviceWhat we offer Competitive salary, commissions and performance-based bonusesMedical benefitsOpportunities for professional development and career advancementCollaborative and supportive work environmentFlexible work arrangements and work-life balance initiativesAbout us Proway Enterprise Group PLT is providing business digitalisation solutions to meet different industry's need. With a strong focus on customer satisfaction, we strive to deliver exceptional products and services that help our clients succeed. Our team of talented professionals is dedicated to driving innovation and creating a positive impact in the communities we serve.
Apply now to join our team and be a part of our exciting journey!