Our vision is to transform how the world uses information to enrich life forall.
Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.
JR61340 Technical Writer
As a Finished Goods Technical Writer, you will provide documentation and infrastructure support to global locations. The team provides technical writing support for sites in the US, India, China, Malaysia, Singapore, Taiwan, and Japan. This is an on-site position in the Batu Kawan Industrial Park.
Responsibilities and Tasks
Handle Documentation at a companywide level
Analyze audience, purpose, and documentation needs
Interview SMEs to acquire needed information to write documentation
Select the appropriate documentation method to meet the need of the users
Collaborate with other sites and groups for document consistency
Handle graphics, images, and videos for documentation
Work with process control to resolve globalization of change requests
Coordinate language translation services and prepare documents in multiple languages
Establish and maintain approval routes and notifications for controlled documentation
Store and maintain documents in a content management system
Modify and format documents that other team members create
Handle the periodic document review process
Implement and enforce to the standards of ISO/TS/IATF
Assist in audits
Handle Web Sites on a Global level
Evaluate and apply web design techniques
Create, design, develop, and maintain SharePoint and HTML sites
Create and modify graphics and images for use in web pages
Collaborate and align on usability for sites
Test and troubleshoot sites
Maintain site access permissions
Measure and Improve Documentation Efficiency
Develop evaluation tools/methods and measure efficiency of documentation
Develop usability testing for documentation and web sites
Conduct usability testing, reports findings, and follow up by implementing changes indicated by the findings
Communicate with users to determine if documents are meeting their needs
Provide information and instructions
Train or mentor team members on technical writing standards, web requirements, and use of documentation tools
Edit and proofread documents for others including grammar, spelling, punctuation, and organization of content, such as adding headings and bulleted lists
Assist in the development of departmental newsletters
Troubleshoot and mentor the team on software programs
Train the team on using documentation control systems
Create and maintain LMS Program profiles, learning events, and transcripts
Teach the "Leadership Orientation with a Technical Writer" class as required for new members of leadership
Participate in Projects
Work closely with Project Managers, business process analysts, Workforce Development, Organizational Change, and SMEs to settle documentation needs
Interview SMEs for content
Determine the best ways to meet documentation needs
Measure documentation efficiency
Build project based web sites
Ensure a Safe, Compliant, and Ethical Work Environment
Align with company safety, labor, and ethics policies
Encourage a culture of safety and recognize contributions made to supporting a safe work environment
Participate in process improvement activities
Identify errors before they get to the next step
Provide timely feedback when quality, safety, or ethical issues arise
Follow and support company-wide and department safety procedures to maintain a clean, safe, and accident-free work environment
Promote high integrity processes that will enable immediate sharing of problems, issues and solutions with management team
Job Requirement
At least a bachelor's in communication, English, technical communication or a related field of study.
A high degree of initiative, organization, dependability, and attention to detail.
The ability to be self-directed and work with independently.
Excellent English verbal and written communication skills.
Strong understanding of English grammar and language.
Able to accept constructive feedback.
Strong PC skills and skilled in Microsoft Office.
Willingness to take on additional responsibilities outside the job description based on business needs.
About Micron Technology, Inc.
We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich lifefor all. With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience.
To learn more, please visit micron.com/careers
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.
Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.