About the Company Our client is a global snack chain with over 1,800 stores worldwide.
They are Thailand's fastest growing F&B companies with more than 120 branches across Thailand in 7 years.
At Malaysia, they are now one of the fastest growing QSR chains with 10 stores and more just within a year.
Job Responsibilities You are expected to oversee and carry out the end-to-end training process of the Company.
This role requires candidate who is service-focused, self-driven and eager to grow.
We are looking for talent who has strong ownership and is able to execute task assigned timely.
Training Plan and Schedule Development and Executions: Map out training plans, schedules, and key objectives for outlet staff, ensuring training conducted effectively to ensure staff meeting the company standards and goals.
Training Needs Assessment: Identify and assess company-wide training needs, adapting to evolving requirements in operational standards and employee competencies.
Training Program & Modules Development: Design and deliver effective training programs, including necessary aids and materials, to support employee skill enhancement and consistent service standards.
Post-Training Feedback and Assessment: Gather feedback from trainees after each session, using it to assess instructional effectiveness and impact on employee skills and KPIs.
Customer Service Standards Training: Train team members to uphold best-in-class customer service standards, ensuring a consistent and positive customer experience.
Company Culture and Core Values: Promote company values and a positive work culture through training and motivational initiatives that engage and inspire the team.
Policy Enforcement for Training and Development: Ensure all training and development plans align with company policies and operational goals.
Daily, Weekly, and Monthly Reporting: Prepare and deliver regular reports on training plans, progress, and any operational issues impacting training.
Benefits Competitive remuneration package Young team with clear growth trajectory Work Environment Fast-paced, energetic and fun working environment Flat hierarchy We all work closely as a team Results-driven Culture You are judged by your performance and nothing else.
Workplace Freedom: You're responsible for your own schedule.
Work how and when you like, and well respect it.
Great opportunities for career growth Were a fast-growing organization that values meritocracy.
There's no limit to how far you can grow Job Requirements Bachelors degree in Human Resources, Training and Development, Business Administration, or a related field.
Minimum of 3-5 years of experience in training and development, preferably in a retail, food service, or customer service environment.
Proven experience in designing and implementing training programs at multiple locations.
Excellent analytical, problem-solving, and decision-making skills.
Self-driven, accountable and passion for results Resourceful, energetic and eager to drive impact Adaptive, innovative and agile Growth mindset with shared vision to grow the company Strong business acumen with adept problem solving skills Inclusive team player in an empowered start-up environment Remuneration MYR 5,000 - MYR 7,000 Consultant in charge Kah Wai | 012 233 3162 | ****** Angel Chok| 014 - 612 6048 | ******