Responsibilities:• Create and update corporate travel policies to ensure compliance, cost-effectiveness, and alignment with company goals.• Negotiate contracts with airlines, hotels, car rental companies, and travel agencies to secure favorable rates and terms to support global programs.• Create annual travel commodity strategies.• Monitor travel expenses, reimbursements and implement cost-saving initiatives.• Assess and mitigate travel-related risks for employees, duty-of-care and work closely with the risk management partner and Global Security.• Ensure adherence to legal and regulatory requirements related to corporate travel, including visa and immigration laws.• Implement and manage travel management system/tools: Concur Travel, Concur Request and Concur Expense.• Provide guidance, educate employees and support to employees regarding travel and business expense policies, booking tools, processes, and other travel-related inquiries.• Identify opportunities for process improvements, cost savings, and enhance traveler satisfaction through feedback and data analysis.• Build and maintain strong relationship with travel suppliers to solve issues promptly and leverage partnership for mutual benefits.• Conduct assessment and evaluation of supplier through a Supplier Performance Review (SPR).• Implement initiatives to promote sustainable travel practices.• Develop and implement contingency plans for travel disruptions, emergencies, crisis, and ensuring employee's safety.• Manage corporate Travel and Expense (T&E) credit card, Business Travel Account (BTA), Central Meeting Card (CMC) and virtual cards program globally.• Support C-level executives and Board of Directors' meetings and events – contract negotiation and payments.• Benchmarking within travel industry on travel technologies and best practice.
Qualification• BS in Travel and Tourism from an accredited University.• With at least 10-year experience in managing corporate travel.• Certified Corporate Travel Executive (CCTE) or Certified Travel Counselor (CTC) is a plus.• Knowledgeable on the Global Distribution System (i.e Sabre, Wordspan, Amadeus, etc.
).• Has experience on change management, global travel program implementation and harmonization, project management.• Has a strong understanding of the travel industry, including airline, hotel, car rental, travel technology platforms and Expense Management System (i.e Concur, GetThere).• Has implementation experience to implement Concur solutions, TMC implementation, integration with the system (i.e Credit card integration to Concur systems, TMC integration to Crisis Management Systems, etc).• Has strong interpersonal skills, excellent verbal and written communication skills.• Must be willing to Travel (10%)- Sub Specialization : Others;Any Type of Employment : Permanent Minimum Experience : 5 Years Work Location : Penang If you encounter difficulties, please click here for technical assistance.
