The role holder is required to manage the delivery of defined processes and products to meet business performance standards, deliver to customer requirements and expectations, and maintain and improve operational integrity. Policy Inputs into the development of operating strategy to align with customer needs within area of responsibility Efficiency and Delivery Delivers and maintains group, country and hub operating policies in area of responsibility, ensuring conformance and consistency of provision. Ensures operational integrity across products and processes within area of responsibility. Producing outgoing transaction documentation for vanilla and complex derivatives transactions supporting all global regions within the Structured Outgoing team Management of production workflow ensuring all trades are issued within the Service Level Agreement (SLA) Ensures operational integrity across products and processes within area of responsibility. Develop relationships with the various internal vendors (for example, Middle Office, Front Office, Legal and Customer Services Groups) in ensuring all due diligence is performed in preparation for deal execution to be proceed Assist in production of various reports to be presented to Senior Managements Heavy involvement with project initiatives to improve the Documentation platforms Management of operational risks within the daily processes Developing and implementing of innovative solutions, providing value added support to new markets and new products Continually seeking new opportunities for improvement for personal and professional development within the team and across the bank Encourage clear and open communication channels within the Team. Actively participate in rotation exercise to gain a wider understanding of the Bank products. Develop positive working relationships with the various internal customers (e.g. MO, FO, Legal, FMO sites). Develops and monitors budgets within area of responsibility. Assist HOD in area of responsibility and risk monitoring of the department. To oversee, the BAU activities with regards to MIS, Incoming, Queries, Reporting and Administrative functions within SD. Ensure that the daily/weekly/monthly reporting requirements, consolidated reports, Global reports are compiled in a timely and accurate manner. Adherence to the Outstandings Policy for Outstanding confirmations at all times. To evaluate reports and trends and flag to necessary interested parties (e.g. Head of Documentation, FI Derivative Ops Head, Global Heads of FO). Supervise and ensure that staff achieve the targeted KCSA and KPI s. Ensure the staff are in conformance to Desk Operating Instructions. Also quarterly reviews of the DOI must be adhered to. Training and nurturing and finding the right fit for his/her own successor. To provide guidance to all staff in terms of problem resolution and escalations and strengthening BAU aspects by encouraging inter desks rotations and secondments. Identify improvements in the process for all aspects of BAU and MIS/query handling. To work closely with Functional Head by ensuring that all risks are appropriately escalated and mitigated. Responsible for administering rewards, recognition, developing and widening staff knowledge in the product as well as addressing morale issues. Encourage feedback from all staff and in turn work together with the Head to address issues and concerns raised. Enhance the system performance by identifying, flagging and addressing the current inadequacies faced. Form solid and good working relationships with our internal and external clients (i.e. Front Office, Legal). Service Quality Agrees, and contributes to review of Service Level Agreements delivery, with internal customers to align with changing customer requirements. Is the final reference point for complex, escalated customer or cross functional operational issues. Compliance and Risk Takes responsibility for risk and compliance issues within area of responsibility. Ensures due care and diligence is exercised on day to day operational matters relating to Money Laundering acquiring relevant knowledge and training thus providing support to superiors and subordinates. Key Control Standards Assessment within department with nil over dues. Follow up on corrective/ preventive actions to a point where concerns arising from these findings are addressed to a satisfactory level. Ensure full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed by the Company/Group People Management Ensures that organization structure in area of responsibility is appropriate for the delivery of plans and targets. Provides people management leadership through resourcing, retention, performance development and teambuilding. Reporting Relationships Works largely independently but under the guidance of senior management and is responsible for leading and managing a team. BCP To assist DCC in the role of Alternate DCC Departmental Continuity Coordinator as and when assigned Formulate recovery strategies. Develop, maintain, and test BC Plans for own business function. Raise awareness of BC Planning issues within own departments. Job Requirements: Minimum bachelor degree in finance, economics or the sciences Minimum 5 years of industry experience with min 2 years managing experience.
